Smart Card Replacement

[Molson6319]

We have been trying to get our smart cards replaced since March!!  We have only received one out of the three that we require.  We call every week or two and Bell always say that the cards have been sent back and that they will resend the cards but we never receive them!  Our children are driving us nuts as they don't have their own tv working.  We are still being charged our normal monthly charge with no discount and not all of our tv's work.  Bell refuses to send the cards to a different address as it does not match the billing address or to send the cards by a different carrier than Canada Post.  This is the worst customer service I have ever received!

[WelshTerrier · Accepted solution]

Good Day.

This is a community forum;  a peer-to-peer site. As such we do not have access to your account and billing details.

Why have the cards been sent back? Canada Post would be the normal delivery agent for mail that is being sent in Canada? Does the delivery address have regular postal service or is it a summer home address?

If your billing address & mailing address are not correct, then this is probably the reason for the cards being returned. This can be easily corrected online or by contacting Bell Satellite TV.

I wish there was something else we could do to assist you in this dilemma, but there is very little we can offer up resolve this matter.

Do you have Bell Satellite TV service installed in more than one location? E,g. Home, cottage, trailer, camp ground, etc.

As a Bell Satellite TV customer, you can enjoy your existing Bell Satellite TV service at a second location such as a cottage, vacation property or second home. Only one location can be active at a time. If you're at your second location, you must call Bell TV to disable the receivers in your main home.

If you wish to have active receivers in two locations at once, you must open a second Bell Satellite TV account. If a receiver is installed in a mobile unit such as a camper, boat or other recreational vehicle, only one active receiver will be allowed on the account.

You will need to call Bell Satellite TV:  1 888 759-3474 to resolve this issue. If necessary you should request to speak to a manager at this time.

Take care.

[mary]

Twice now I have been told that Bell would send me a replacement smart card for my 9241 Receiver.  Once through chat and once on the telephone.   Still no smart card has been delivered. 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question. This being a peer-to-peer website, we do not have access to your account & equipment records. When did you order your replacement Bell Satellite TV Smart Card? 

If for some unknown reason, your replacement Smart Card has not arrived by now, could you please call Bell Satellite TV Tech support at: 1 888 759-3474 and confirm that your service & mailing on file is correct.

Your Smart Card replacement may have been inadvertently sent or delivered to the wrong mailing addressed. If need be, request to speak to a manager.

Take care.

[mary]

Hello

The last time I ordered one was in beginning of December.  It was never received, so chatted again and a new one was supposed to be sent Towards end of January.  I will call.  Thank You

[BellPatricia]

Hey there @mary 

Thank you for reaching out to the Bell community 🙂

We're here for you, and have sent you a private message in case you still need any help. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[mary]

Hi, I did speak with someone and they could see on file that an order was placed for a new smart card.  No idea what happened to it, so they did put in another order and will keep track of it.  Thanks  They did have proper address. It was also on file that someone called, but I received no calls.

[WelshTerrier]

Good Day @mary 

Thank you for letting us know. If you need any further assistance, do not hesitate to reach out to the Bell community once again.

Take care.

[mary]

On Feb. 12 I was chatting with someone at bell, because I had not received my smart card for my satellite receiver.  They said that the order had gone through, but since I had not received it they would send another one out.  To date I still have not received it.

On Feb. 13 I was having trouble with missing channels.  That was resolved, however we noticed that there was NO smart card on this receiver, (a different one from above).  And again I still have not received it.   

Wondering how long it takes to get one sent out, as now I have two receivers with no smart cards, both 9241

[BellNick]

Hi @mary 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message