Unable to login to the Sportsnet Now app with MyBell credentials

[HBillyJr]

Unable to Login to the Sportsnet Now App with TV Provider option as I have in the past using my Bell credentials?

Error messages.

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the Bell community. 

What type of device(s) are you using? Do you still have access to Sportsnet on your TV receiver? Are you also getting any error messages? E.g. "bad request" error message, etc.

Please check out the following & let us know if your problem has not been resolved:

• Ensure you are still subscribed to Sportsnet in your MyBell profile.
• Restart your device and your internet connection.
• Uninstall/reinstall the app.
• Can you try to access Sportsnet from a different device?
• If you are encountering an error, have you tried to simply to refresh the page when presented with this message while attempting to login. After the page has refreshed, your login should be successful.

Let us know.

Take care.

[nath999]

This is a Windows machine using both Chrome and Edge.  No error messages, it just says not included with my subscription. 

-I am subscribed to Sportsnet, if I stream from tv.bell.com Sportsnet works without issue.  It's very specifically signing in with tv provider on watch.sportsnet.ca
-I have restarted my device, deleted browser cache on both edge and chrome. 
-Nothing to uninstall it's a website
-I can access Sportsnet+ on my Android TV
-I have refreshed, cleared cache and cookies. 

[BellPatricia]

Hey there @nath999 

Thank you for reaching out to the Bell community 🙂

Can you try refreshing the web page when you see that message while trying to log in?

If there error persists after that we recommend you log into your MyBell account, delete it completely and then re-create your MyBell account. Sometimes an account linking issue may occur and re-creating your MyBell profile will resolve it.

For steps on how to delete/create a MyBell profile check out our support page: How to create or change a MyBell profile

Let us know if that helps.

@BellPatricia 

[Stevendean]

I can sign in to Sportsnet App with my Bell credentials but cannot access content. The App acknowledges that I am signed in through my TV  Service Provider .. The App also tells me I need a Subscription to view content.  I have all Sportsnet channels in my Bell package.  Why is this happening ??

[Jonathank]

Just to add to this I am having the same issue across multiple devices. It’s like Sportsnet is not recognizing my subscription. Is there any resolution in sight?  Bell confirmed tonight that I my subscription includes Sportsnet. 

[drewbaldock]

 @BellPatricia , @BellNick , has this issue been resolved or do we have any updates?

I'm not having any issues with logging into the app, the logon process through fedportal.ges.bell.ca works fine, but I am (as others have mentioned as well) getting messages that I'm not subscribed, when I have a full AltTV subscription to Sportsnet and Sportsnet One. I've tried the uninstall/re-install multiple times, on multiple devices, but receive the same "Not subscribed" message on every device. (This was working less than 2 months ago)

The Sportsnet On Demand feature is not showing up in the iPadOS version of FibeTV, so right now, some of us are left with no options being denied a feature that was working and is part of our subscriptions.

[RyanMQ]

I decided to submit a ticket to sportsnet explaining the situation, this is the response I got.

Thanks for contacting Sportsnet+.

We would like to inform you that we are the Customer Service Team of Sportsnet+ and we primarily address queries associated with the subscription service of Sportsnet+ purchased from our website or app.

After reviewing your query/issue, we have identified that it is associated with your TV service provider.

In this case, you will need to contact the customer service department of the concerned TV service provider as only they can assist you further with your query/issue,.

Should you need any further assistance or have any questions regarding Sportsnet+, simply write back to us.

Thanks,
Stephen S

[BellPatricia]

Hey there @Stevendean @Jonathank  @drewbaldock & @RyanMQ 

Thank you for reaching out to the Bell community 🙂

We appreciate your patience as our teams continue to work towards a resolution. In the meantime, have you tried our suggestion of deleting and reactivating your MyBell account to ensure there are no account linking issues? For a step by step check out this post

Let us know how everything goes!

@BellPatricia 

[a3d5b88]

Hi @BellPatricia , this is @drewbaldock under my new Bell ID. The issue persists, this is not the first time I've deleted and recreated my MyBell account. 

Is there anything all of us with issues can provide to the support teams to get this moving forward? I got the same response as @RyanMQ from Sportsnet, and my conversation with multiple Bell representatives yesterday ended in a hung up call, a full reset of my modem and a 2 hour Internet Outage, and no call back. Somehow the thought was that my WiFi wasn't working, even though the devices I was using are hardwired, so my modem was reset completely without my consent. 

Any additional suggestions?

[BellPatricia]

Hi there @a3d5b88 

Thank you for keeping in touch and for trying our suggestion of deleting/recreating your MyBell profile. 

We want to help ensure this is resolved and have sent you a private message so we can review your account a bit further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Jonathank]

I have done the same steps as everyone else with the same results. My inquires to both Bell and SportsNet have had the same results as already noted. Please let us know the resolution.

[Smithfan]

Good luck everyone. Been trying to get it fixed for months. 

They don't seem to have clue. 

[a3d5b88]

@Smithfan, surprisingly I was able to login until March 6 (that was the last date it worked for me). I didn't realize how widespread the issue is until I came on here and saw people having issues back into last year. Unfortunately support teams are telling me it's not part of my subscription (which is not true), but I have had access to it since 2017 when AltTV was released, and we have legal protections in Canada against pattern of service, implied contracts, and the fact it was included as part of the offering for AltTV when first released. No one has notified me or I do not believe anyone else on this forum of an intent to change the scope of service based on the original contract. I haven't changed my TV plan since 2017.

[CoreyS]

Add me to the list of people having issues. Tried deleting the app several times. Tried deleting and remaking my MyBell profile. Tried different web browsers on my computer.

Nothing. Can login just fine but it says I'm not subscribed to anything when trying to watch on Sportsnet+ with my Bell profile (channels work fine on my receiver)

[a-s]

Same issues as others above.  I was able to login with the GoogleTV app a few weeks ago, and it still works.  But any new logins on any other devices say I'm not subscribed.  I did get a reply from Sportsnet support: 
"We have escalated the issue to the tech team, and they are currently working to resolve it in coordination with the Bell provider."