VIP7802 video freezing & audio delay

[Jazoulay]

Freezing of picture & sound delays seem to be increasingly an issue and indicate one of two potential issues due to Bell Bandwidth insufficiencies and streaming could be the problem. This looks like low cost net work exploitation from Bell not rendering expected quality. This problem is one that you’ll find in very low cost TV and Internet third party providers. Unless Bell addresses this inadequate TV transmission quality, Bell is incentivizing users to go with lower end services that have 5his very same issue.

[MSK1]

Had a Bell technician here yesterday who changed a cable and it worked fine for a couple of hours. - we are now back to a TV that freezes; if Bell is not able to fix the issue I will find someone else who can provide a service that works… I am paying way too much for something that doesn’t work...

[BellPatricia]

Hey there @MSK1 

Thank you for keeping in touch with the Bell community. We will do our best to help you out.

Which cable did the technician change (something inside or outside)? Were you able to try these suggestions that @BellNick provided earlier?  

We hope to hear from you soon,

@BellPatricia 

[JDB1]

If I switch to my phone, my iPad or my computer the video plays beautifully.  I suggest upgrading replacing rebooting and NONE of it works.  Just go to ur phone. Ur iPad or your computer.