Double NAT? How can I get rid of it.

ScottJ
Contributor

‎11-24-2023 04:48 PM

I have just switched from Rogers cable to Bell Fibe. I work from home. I am using Parsec to access my office PC from home. My home PC is plugged directly into the Bell Fibe router. However Parsec will not allow me to access my work computer now. I also have a Deco home wifi extender, but my PC is not plugged into this. When I run a trace on my home PC it is showing 2 networks/IP addresses instead of 1. If anyone has a solution that will allow me to only have one network I would be extremely grateful. I have lost 5 hours of work now. Bell phone tech support was unfortunately not helpful at all. 

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Vanadiel
Community All-Star
Community All-Star

‎11-25-2023 11:57 AM - edited ‎11-25-2023 11:58 AM

If this is the parsec error code: https://support.parsec.app/hc/en-us/articles/115002601011-Error-Codes-6023-and-6024-Unable-To-Negoti...

Parsec port forwardng: https://support.parsec.app/hc/en-us/articles/360045297592

You can open up the required port(s) on the modem side if needed. This is for a home hub 4000:https://www.youtube.com/watch?v=A76Sec9VsRU

Not sure what you mean with PC showing 2 networks/IP addresses instead of one, when running a tracert.

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