How To articles

How to download the MyBell app

Take control by completing most common tasks, through MyBell.   If you haven't already, get started by downloading the MyBell app:   1. Visit the app store on your device, search for MyBell and select the MyBell app.   2. Tap INSTALL or Get.   3. Onc...

BellDRock by Community Manager
  • 1184 Views
  • 2 comments
  • 1 likes

Understanding the “grandparent scam”

Deception is a key element in fraud, but what allows the deception to seem real is how fraudsters use our emotions against us. Human emotions are very powerful and when certain emotions are triggered, it can cloud our decision making. A type of fra...

BellDRock by Community Manager
  • 199 Views
  • 0 comments
  • 1 likes

Emotions – The cornerstone of fraud

In every attempted scam, deception is the key attribute. Fraudsters employ tactics to make individuals feel comfortable, feel the need to disclose information or take some sort of action. Playing on emotions is used in almost every scam and is anoth...

BellDRock by Community Manager
  • 161 Views
  • 0 comments
  • 1 likes

Cell phone service provider scam

There is currently a sophisticated fraud scam taking place where fraudsters are posing as and claiming to be representatives of a service provider.   The fraudsters call potential victims claiming to be from their service provider. They offer a prom...

BellDRock by Community Manager
  • 38221 Views
  • 4 comments
  • 3 likes

Planning a trip abroad, check out these roaming tips!

Travelling this winter? Enjoy a worry-free roaming experience with these tips:   Tip 1 – Understand Roaming Charges While outside of Canada, making and receiving calls, sending text messages, checking your voicemail, using Apple Live Voicemail and us...

BellDRock by Community Manager
  • 7442 Views
  • 1 comments
  • 1 likes

12 scams of the holiday season

As online shopping increases, it’s important to be aware of cyber fraud during the holiday season. Scams that target holiday shoppers often rely on fake websites that mimic real online stores, offers that appear too good to be true, bonus gift cards...

BellDRock by Community Manager
  • 5718 Views
  • 0 comments
  • 1 likes

The importance of strong passwords

We all have several online accounts and use passwords every day to access them.  If a cyber criminal gets access to your account they will take over that account then look for more accounts they can get into.  Passwords are an important first step i...

BellDRock by Community Manager
  • 760 Views
  • 0 comments
  • 1 likes

Do you suspect fraud? What to do next

I am suspicious – what should I do? The good news is you are suspicious and therefore taking a moment to think about what is happening. It is always better to be cautious and think about the situation through a logical lens.  This helps by changing ...

BellDRock by Community Manager
  • 13201 Views
  • 0 comments
  • 1 likes

What does fraud look like?

Since fraudsters are so innovative, there are many different types of scams that exist and the list is always growing. With all the different scams in today’s digital world, there are 4 main types to be aware of: Email scams (e.g.: Phishing) – This ...

BellDRock by Community Manager
  • 9626 Views
  • 0 comments
  • 2 likes

How to identify fraud

What is fraud? So what do we mean when we say “fraud”?  Fraud is any activity that relies on deception to realize a gain. More specifically and what we usually talk about is fraud from a criminal perspective which is when someone knowingly misrepres...

BellDRock by Community Manager
  • 36776 Views
  • 0 comments
  • 1 likes

How to view and edit my profile using the MyBell app

You can view and edit your online profile using the MyBell app by following these steps: 1. Launch the MyBell app on your device. 2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If yo...

BellDRock by Community Manager
  • 943 Views
  • 0 comments
  • 1 likes

How to set up pre-authorized payments in the MyBell app

To set up pre-authorized payments in the MyBell app follow the steps below:   1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not...

BellDRock by Community Manager
  • 1283 Views
  • 0 comments
  • 1 likes

How to make a credit card payment in the MyBell app

To make a credit card payment in the MyBell app follow the steps below:    1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not see...

BellDRock by Community Manager
  • 677 Views
  • 0 comments
  • 1 likes

How to view my bill as a PDF in the MyBell app

To view your bill as a PDF in the MyBell app follow the steps below:    1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not see y...

BellDRock by Community Manager
  • 707 Views
  • 0 comments
  • 1 likes

What to expect when suspending your services

For full details on suspending your services and any applicable fees check out Temporary suspensions. You can choose to suspend each of your TV, Internet and Home phone services between one to six months. Simply visit MyBell to place, modify or cance...

BellDRock by Community Manager
  • 10777 Views
  • 0 comments
  • 2 likes

Take control with MyBell

Hi Bell community, Take back time and control by completing most common tasks, through MyBell. No waits. No holds. With a few clicks of your fingertips you can check your account balance, watch over your data usage, change your plan, pay your billan...

BellDRock by Community Manager
  • 1904 Views
  • 0 comments
  • 1 likes