How To articles

What to expect when suspending your services

For full details on suspending your services and any applicable fees check out Temporary suspensions. You can choose to suspend each of your TV, Internet and Home phone services between one to six months. Simply visit MyBell to place, modify or cance...

BellDRock by Community Manager
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How to use the Manage Your Appointment tool

The Manage Your Appointment tool allows you to receive notifications and track an installation or repair appointment for Fibe TV, Internet or Home phone. When you book your appointment, you will receive a unique link to access the tool. This tool all...

BellDRock by Community Manager
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Moving your services is easy with Move Valet

Getting ready for your big move? Our dedicated team of move experts will ensure that your Bell home services are transferred smoothly to your new home.   Here’s how it works Step 1: Plan your Move Contact our Move Valet team at the direct phone numb...

BellDRock by Community Manager
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How to view and edit my profile using the MyBell app

You can view and edit your online profile using the MyBell app by following these steps: 1. Launch the MyBell app on your device. 2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If yo...

BellDRock by Community Manager
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How to set up pre-authorized payments in the MyBell app

To set up pre-authorized payments in the MyBell app follow the steps below:   1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not...

BellDRock by Community Manager
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How to make a credit card payment in the MyBell app

To make a credit card payment in the MyBell app follow the steps below:    1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not see...

BellDRock by Community Manager
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How to view my bill as a PDF in the MyBell app

To view your bill as a PDF in the MyBell app follow the steps below:    1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not see y...

BellDRock by Community Manager
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See what MyBell can do for you

Hi Bell community, Take back time and control by completing most common tasks, through MyBell. No waits. No holds. With a few clicks of your fingertips you can check your account balance, watch over your data usage, change your plan, pay your billan...

BellDRock by Community Manager
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Planning a trip abroad, check out these roaming tips!

Enjoy a worry-free roaming experience with these tips:   Tip 1 – Understand Roaming Charges While outside of Canada, making and receiving calls, sending text messages, checking your voicemail, using Apple Live Voicemail and using data (including Inst...

BellDRock by Community Manager
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What is Bell SmartPay and what’s my Device Balance?

Hi Bell community, Curious about Bell SmartPay? We’ve got a great article that explains what Bell SmartPay isand answers many FAQs. Already on Bell SmartPay? You can see your remaining Device Balance details in MyBell. On the Manage my device page, ...

BellDRock by Community Manager
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What is Device Return Option?

Hi Bell Community, Curious about Device Return Option?   It’s a way to lower your monthly payments for a new phone. Bell defers some of the cost of the phone each month, and you agree to give it back to us when your agreement ends, or keep it and pa...

BellDRock by Community Manager
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