How To articles

How to freeze or pause internet access

Freeze or Pause by user profile: Create user profiles for the people who use your Wi-Fi network so you can pause or block Internet access for all a user’s devices at once, rather than one device at a time. Open the Bell Wi-Fi app and log in with M...

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BellDRock by Community Manager
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Are you getting spam? Here’s how to stop it.

Have you been getting spam emails – messages you didn’t sign up for from senders you don’t recognize? Some try to get you to click on a link or open a document that might be a virus. Others are phishing attempts – ways to get your credit card number...

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Protecting your kids online

The internet has transformed how we interact, shop, and find entertainment.  Instant global connections, vast information access, and online gaming have become commonplace.   However, along with these advantages, come risks.  Cybercriminals seek dat...

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Protecting older adults online

In an increasingly digital world, ensuring the safety of older adults online is paramount. Cybercriminals have many tricks up their sleeves and they sometimes specifically target older adult as they can be more vulnerable.   Here are some things you...

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Protecting your social media interactions

As humans we love to interact with each other, in person and online. Email, video, social media, messenger apps, gaming and many others methods allow us to interact and share information with people around the world in real time.  Social media is on...

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Navigating safely on the internet

The internet has made our lives much easier and we have become dependent on it for interacting, shopping, getting news and entertainment around the globe. With so many of us now connected, attackers now have an incredibly large number of targets. Th...

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Protecting your digital footprint

In today’s highly digital and hyper-connected world, a great deal of our interactions, shopping and entertainment now comes over the internet. We can now connect to anyone anywhere and access a wide range of information and products from around the ...

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How to use Wi-Fi pod connectivity in the Bell Wi-Fi App

Why a device may not always connect to the closest pod You might notice in the Bell Wi-Fi App that devices which are physically closer to a Wi-Fi Pod might connect to the modem or to a different pod. When first connecting to the network, many devices...

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BellDRock by Community Manager
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How to run a speed test using the Bell Wi-Fi App

  Running a speed test with the Bell Wi-Fi App calculates the speeds you’re receiving in both directions; from the Internet to your device (download) and from your device to the Internet (upload). The stated speed of your internet plan is between the...

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BellDRock by Community Manager
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Internet not working? Try these quick fixes.

It might sound simple, but checking that your cables are connected properly and rebooting your modem really does fix most issues. If you’ve already tried all that, then our Virtual repair tool is a great way to troubleshoot problems with your Wi-Fi ...

BellDRock by Community Manager
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Has your Bell email been compromised? Here’s what do to.

Are people telling you they’re getting spam from your Bell email address? It’s possible your email address and password were part of a data breach on another website, and someone has access to your account. Or, maybe a virus or adware on your phone,...

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Want to get top Internet speed on your gaming console?

Your Internet connection is a key part of your online gaming setup and there’s nothing worse than your Wi-Fi lagging at a critical moment.  If you think your Internet speed is letting you down, go to bell.ca/speedteston your gaming console and run t...

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How to view your Bell Internet usage using the MyBell app

To view your Bell internet usage using the MyBell app follow these steps:    1. Launch the MyBell app on your device.   2. If youʼre connected to the Bell Mobility network you will be logged in automatically to your Mobility services. If you do not s...

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How to identify phishing or smishing

Education and awareness is the first line of defense against fraud and scam attempts. One of the most common types of scam attempts we all face is phishing.   Phishing can come in the form of email, text messages - known as smishing, phone calls - kn...

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Splitting SSID for IOT device configuration

Some IOT devices such as cameras, speakers, robot vacuums etc. only have a 2.4 GHz radio receiver. If your Whole Home Hub (HH4000/Giga Hub, HH3000, HH2000) has a single SSID for 2.4 GHz and 5 GHz broadcast, that means your Home Hub is dual broadcast...

BellDRock by Community Manager
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How to check for Internet outages in your area

We know how important your internet is for work, school and all the connected devices in your home and business. When your internet goes down, you’ll want to quickly understand why so you can get it up and running as quickly as possible. Is it an ou...

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Find and change your Wi-Fi password

Find and change your Wi-Fi password These days we take the concept of our Wi-Fi password for granted. Whether it was set for us when installed or we set it ourselves long ago, there always comes a time when we need to add another device, allow frien...

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