Ethernet Plug in Wall broken

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JeS
Contributor

‎08-29-2023 12:26 PM

Hi there,

I have the 1.5GB speed service, wifi varies from one room to another which is normal I think. (200MB to 500MB) When I plug on an Ethernet plug that a Bell Technician installed in one of my rooms, the speed is now 90MB/s, is there any technician that could come fix this as soon as possible?

I have tried with different Ethernet cables and different laptops-PC-Consoles and all come back to 90MB when it used to give 1TB/s before.

Thank you for your help.

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WelshTerrier
Community All-Star
Community All-Star

‎08-29-2023 01:20 PM

Repair or wiring of a jack

You are responsible for repairs to your inside wiring up to the network interface device.

Get Bell to do wire repairs

Before getting inside wiring work done (by Bell or other technicians), ensure that you:

  • Request a warranty. Bell provides a 30-day warranty for all labour and materials.
  • Confirm that technicians are qualified. Bell 's technicians and Bell Approved Contractors are trained and knowledgeable.

If you're having wiring / repair service problems, you can call 1-886-797-8686 to report the problem. A service quote will be provided during your call. There may be a service charge.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

‎08-29-2023 01:20 PM

Repair or wiring of a jack

You are responsible for repairs to your inside wiring up to the network interface device.

Get Bell to do wire repairs

Before getting inside wiring work done (by Bell or other technicians), ensure that you:

  • Request a warranty. Bell provides a 30-day warranty for all labour and materials.
  • Confirm that technicians are qualified. Bell 's technicians and Bell Approved Contractors are trained and knowledgeable.

If you're having wiring / repair service problems, you can call 1-886-797-8686 to report the problem. A service quote will be provided during your call. There may be a service charge.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.