Is this the last chapter of an unnecessary and unreasonably long saga? We do hope so. Even for your, as in the reader of this, sake.
Yesterday, my neighbour and I received our replacement modems. The courier was smiling as he could clearly see that I was experiencing a huge relief at its arrival. It was going on a week since we were told that it would be arriving. After installing the Home Hub 3000 and following all of Bell's included directions, we managed to set up our internet, which, in so far as a day's passing goes, works. And, we managed to set up the two tv receivers, one hd and one regular. No matter how much I tried to troubleshoot, the receivers would do the same error code 101 and blue screen of death after a few moments of displaying one channel or another. They were fine with receiving the signal from the modem, but the signal was somehow wonky and/or not working properly.
Thank goodness that moments after I had thought that we would have the internet, but no tv, our third Bell technician arrived to "properly" set up the tv receivers. When I mean "properly", the techie did all of this from the little Bell vehicle. Hah! The future is meow. 🐈
It is within my nature to be thankful to people and to companies who do step up when a client is experiencing difficulties with something that they are paying for or that they have bought. Yet, and I hope that I am not being a jerk about this, we've had over a month and a week of complete disruption of our Bell Fibe internet and tv. I had to insist that a Bell agent send us a newer older model modem, the 3000 series, to replace the much older model and as a means to test if it was the modem which may be the issue, as no one at Bell, nor the two and quite thorough previous techies knew what to do.
So, what do I do? I am relieved that the Home Hub 3000 solved our internet disruptions. I am relieved that the "I work from my li'l Bell truck" techie managed, through permitting them WiFi access, to configure our two Fibe tv receivers. In a way, that is a bit like a Gandalf, the wizard from LotR, act/moment. Instead of a wizard's staff, Bell's Gandalf used a cell phone and network packets which were sent through a WiFi signal. I could imagine hearing the techie uttering out a "Fibe tv network packets, you will pass!" And, then a little magic happens and things got back to a tentative normal.
Tentative conclusion or the tl;dr outro:
My family and I are relieved.
Do we have the right to ponder this following: I think that it is fair to wonder if we will receive a reasonable renumeration/rebate on our next Bell bill for the time that our Bell services where not functioning. Well, that is the next chapter. So, let my family and I enjoy the relief we are experiencing at having our Bell services back from the non-working condition they were in for the last roughly month and a week.
Hardware lesson learned:
I do not know if swapping out a modem will help everyone with similar disruption issues. It could be so many things which are having a detrimental effect on your services. What may be helpful is when a home visit by a Bell techie is on the table, may the techie bring various modem models so as to try these as a part of their troubleshooting methodologies. At the very least, you as the client and the techie as the troubleshooter will be on a better footing about what is not the trouble.
Wishing to all a wonderful Thursday. Now, my elderly mother and I can return to laughing together at two of her many favourite shows, e.g., Family Feud and Jeopardy. 🌺
