Lenovo smart clock won’t connect to Fibe network

[Jack25]

Trying to setup my Lenovo smart clock and “check internet connection” error shows up on clock.  I have reset factory settings a few times and still no success connecting   Looking at the clock settings, the house network name shows up as if clock is connected to our network.  Error message on clock reads “ check internet connection”.    Any suggestions?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

What is the model number? Have you contacted Lenovo support? Have you checked the manufactures support site?

Home - Smart Support - Lenovo Support CA

Lenovo-Smart-Display-Lenovo-Smart-Clock-with-Google-Assistant - English Community - LENOVO COMMUNITY

Here are some suggestions for you try:

1. Make sure to link the device with the same Wi-Fi connection as the mobile device.
2. Please check whether your Wi-Fi works correctly by using another device to link with the same Wi-Fi in the same vicinity as your Lenovo Smart Clock.
3. Have you tried to reboot the device? Unplug your Smart Clock for 1 minute.
4. Is your Googe Home App up to date?
5. Uninstall your Smart Clock & reconnect it to Google Home
6. Reboot your modem.

Let us know how you make out.

Take care.

[Jack25]

Hi.  The clock name is the Lenovo Smart Clock 5367 serial number HA16P891.  I’ve gone through the supplier site and wasn’t able to find anything that he;ped.    When looking at the clock setup, I see our house network listed as “connected”.  This is the same network all our items are connected to.  I went through the factory reset on the clock (several times 😒) unplugged both the clock and the bell router, updated the google home app to the latest version and nothing has worked.  I did take the clock to my daughter’s house (she lives a short distance from my house and is on the same bell Fibe network) and was able to hook up to her network successfully.  I’ve no idea why the clock shows the “check internet connection” when attempting to set it up in my home. 

[Vanadiel · Accepted solution]

I guess ensure you are using the correct SSID and password would be my first guess of what could be wrong.

[WelshTerrier · Accepted solution]

Is this a new clock? Was it previously set up on Google at another home location?

Have you done a factory reset on the clock & removed all known wi-fi network connections on your mobile device & the Smart Clock that were previously used to try & connect the smart clock? E.g. Daughter wi-fi, previous home connections

You mentioned that you updated the Google Home App. Did you update your account as well? Did you delete the Smart Clock & then try reinstalling it from the beginning?

 If you have done everything I have suggested earlier & you are connecting to the correct Wi-Fi network name (SSID) & Password.... & everything is copacetic on your mobile device, Google account  & Google Home App, then I can only suggest that you call Lenovo? Let me know about the final outcome.

Take care.