What is your download speed measured at your device?

[cococan]

Hello everyone,

I have signed up for 1.5 GB/PS a year ago but never achieved that speed at my device (computer, tablet etc.) level.  I was with Rogers before that and even though I signed up for 100 MB/PS, I was receiving 700 MB/PS most of the time.  I know why Rogers service was allowing me more speed than I have signed up for but due to some other problem I had to switch to Bell.  After day one, we have received the technicians 3 times and the modem was changed once but that made no difference.  The indicated speed from the modem to Bell servers is 1.5 GB and Bell says that I am good to go, in other words, they basically told me that they are delivering what they promissed but even hard wiring doesn't give me even 1/3 the speed I've signed up for! 

  My question is, what is the speed you have signed up for and what the speed do you get when you measure using the www.speedtest.net

Thanks for your help, time and consideration. 

Huseyin

[Vanadiel · Accepted solution]

Speeds are "up to", and the "up to" is your profile speed measured with the internal modem speed test.

I have no issue reaching 1.5 Gbit down, but my upstream speeds are around 300 Mbit. The internal speed test shows 1.5/1 Gbit, so I am in the same boat as you for upstream speed.

I have tried everything, including removing the home hub completely and using my own equipment. Same 300 Mbit upstream. It's not the fiber connection as it can reach 1 Gbit upstream. It's clearly not reaching that same speed once it reaches "the internet".

I also went through 2 replacement modems, same results.

I used to get 1.5/1 every time I ran a speed test, for about the first year I had the service. It was super consistent, and then 1 day it was 1.5/0.3 and it does not change no matter what I do, and I did a lot of things!

[cococan]

Thanks for the response Vanadiel.  Bell promised 1.5 Gb. and the fastest I got was 400 Mb down.  I have paid them what they have asked for the service but they have never given the performance they have promised.  They say "Up to"  Can I say "I am not paying the full amount, I will pay up to what Bell is asking for?"
 

[dks]

You raise an interesting question. If you are measuring speed at your device and the connection us wireless, you will not ever reach 1.5 Gb. The wifi protocols all max out around 1Gb, at least today. At the same time, wifi speeds drop quickly the further your device is from the modem. I find that I get consistent speeds of 200 Mbps up and down on most wireless devices, although I am on a 3Gb plan. I only get 3Gb on a wired computer with a 10Gb network card. 

[Vanadiel]

The 1.5/1 is the combined speed of the wired + wireless on a home hub 3000, as explained in the "small lettering" of the plan, foot notes 1 + 2.

But like I said, I can reach 1.5 downstream wired and around 300-400 upstream wired. But I am not your average user...

[dks]

Have you run the Virtual Repair Tool, and if you have, what was the result? Have you run the Wireless Checkup and if so, what was the result? And no, you can't say, "I am not paying the full amount, I will pay up to what Bell is asking for?". 😉 That question has been asked by users since 1994 when Bell first went live on the internet and dialup customers couldn't get full speeds, mostly because they didn't have the equipment able to do that or Bell's copper lines were in such poor shape in rural areas. Bell's answer is always "up to...".  

[Nissi]

I recently moved to a basement unit and the wifi seems to be extremely slow. I am supposed to be getting 1.5 Gbps and have only been getting 200 Mbps. How can I resolve this ?

[WelshTerrier]

Good Day.

What equipment are you using to access your Wi-Fi network? Laptop, desktop, tablet, phone. etc. Where is you modem located?

Depending on the hardware you are using to access the Internet, that may be the maximum you can expect to achieve for that device.

How was your speed upstairs?

Have you run a Speed Test? Internet Speed Test | Measure the speed of your Internet connection

How is your signal strength? Have you considered installing Bell Wi-Fi pods?

Your best connection is always going to be by ethernet cable. Are you able to connect your device by way of a Cat6 ethernet cable?

Let us know.

Take care.