You need to do a factory reset before you turn your device in. This can be done inside of the store, outside of the store, at home, or wherever it is more convenient for you. It is your choice. Just remember to also remove your SIM!
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
