1 helpful reply
Accepted Solutions
Hi there, @Kristen and @Stevens. Welcome to the Bell Community.
We wanted to check in and see if either of you were still experiencing network issues. For the Community to be better able to assist you, could you please provide further details as to the issues you're experiencing?
Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc.
- For @Kristen, could you please share where you're located?
- Have you tried changing the network settings in your phone? Forcing your phone onto LTE instead of searching for 5G may stabilize your reception.
- Are the issues only happening indoors at home, or outdoors as well?
- @Stevens, do you know of anyone else in your area having similar issues?
- Have you tried using Wi-Fi calling
where available? - What troubleshooting steps have you done so far?
- Have you got in touch with our technical support team to open a ticket?
You may also find our How To article Troubleshooting voice calls on your Bell Mobility phone helpful.
Looking forward to hearing back from you.
Hi there, @Kristen and @Stevens. Welcome to the Bell Community.
We wanted to check in and see if either of you were still experiencing network issues. For the Community to be better able to assist you, could you please provide further details as to the issues you're experiencing?
Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc.
- For @Kristen, could you please share where you're located?
- Have you tried changing the network settings in your phone? Forcing your phone onto LTE instead of searching for 5G may stabilize your reception.
- Are the issues only happening indoors at home, or outdoors as well?
- @Stevens, do you know of anyone else in your area having similar issues?
- Have you tried using Wi-Fi calling where available?
- What troubleshooting steps have you done so far?
- Have you got in touch with our technical support team to open a ticket?
You may also find our How To article Troubleshooting voice calls on your Bell Mobility phone helpful.
Looking forward to hearing back from you.
