Changed my hardware. Do I have to notify Bell?

[Icebound]

I got a phone as part of a Bell promo years ago.  The contract has long since expired.  I got the phone unlocked.

Since then, I bought a new unlocked 5g phone.  Inserted the old existing SIM card and all works fine.

1.  My account still shows my "device details" as being the old phone.  That doesn't matter to me BUT... will I get the full 5G service if I do not inform Bell of the hardware change?

2.  Is there any other issues with not informing Bell of the hardware change.

[BellKris · Accepted solution]

Hi there, @Icebound. Welcome to the Community.

So long as your device itself is compatible with our 5G hardware, you're using a 5G SIM card, and you have a monthly plan with 5G access included, you should be set.

Otherwise there is technically nothing stopping you from not having your hardware updated in our system. It's convenient, but not something that's ultimately necessary per se.

If you would still like to update your phone info and IMEI, you can log into your MyBell profile and go to the Manage my SIM and device page.

Let us know if you have any further questions.

[DMC]

Do I need to change my phone model on the bell site or is the SIM card all that matters? The phone model that is registered is an I phone 7 which I haven’t had for a few years. 
If  I do need to change it then how do I do that?

[WelshTerrier]

There is no requirement per se to advise Bell Mobility when you purchase a new replacement device. It does come in handy to update & keep all of the information for a particular device in one location. It could  be of benefit to you if you have multiple family mobile devices or if your device is lost or stolen.

If you wish to have your current device updated on MyBell, you will need to contact Bell Mobility Customer Service & provide them with the make & model information of your device.

Call: 1-800-667-0123 or *611 on your mobile device

[Mattio]

I currently have a shared plan that I do not want to change. I have just acquired a newer device . Upgrading to an iphone 11 from an iphone 8

Question. The newer device is unlocked (was on Bell any way)....do i just transfer the data over to new device and put in SIM card and voila....good to go? or do i need to notify Bell of this new device at all?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

There is no need for you to notify Bell regarding this change. So long as your device itself is compatible and you have a monthly plan, you should be set.

Otherwise, there is technically nothing stopping you from not having your hardware updated in our system. It's convenient, but not something that's ultimately necessary per se.

If you would still like to update your phone info and IMEI, you can log into your MyBell profile and go to the Manage my SIM and device

I have included the following web link that will assist you.

How to transfer data to your new device

Take care.

[Mattio]

that's great. thank you so much for the timely reply

[les3]

How do i change to my new cell phone on my profile?

[WelshTerrier]

Good Day & Welcome to the bell Community Forum.

There is no need for you to notify Bell regarding this change. So long as your device itself is compatible and you have a monthly plan, you should be set.  It does come in handy to update & keep all of the information for a particular device in one location. It could be of benefit to you if you have multiple family mobile devices or if your device is lost or stolen.

Otherwise, there is technically nothing stopping you from not having your hardware updated in our system. It's convenient, but not something that's ultimately necessary per se.

If you would like to update your phone info and IMEI, you can log into your MyBell profile and go to the Manage my SIM and device

If you wish to have your current device updated on MyBell, you can also contact Bell Mobility Customer Service & provide them with the make & model information of your device.

You can reach Bell Mobility at: 1 800 667-0123 or *611 from any Bell mobile device

Take care.