Hardware Warranty

[Beevee]

I have problems of various types on my newly acquired Google Pixel 7.

After calling Tech support it has been established that the smartphone is faulty and I am in the process of obtaining another.

My question is: How did BELL ascertain the mobile was defective on the strength of my calling them?

[BellKris · Accepted solution]

Hi there @Beevee, and welcome to the Community.

As Tech Support is a specialized team, they would have their own means and steps to determine beyond a reasonable doubt if an issue is network or device related.

For more information on warranty repairs and replacements, check out our support page on Bell hardware warranties

[Beevee]

Thanks for your response which resolves my issue.

[Sherwani]

Hi everyone 

I have SPC on my phone &unfortunately  I lost my cell phone and following Bell Asurion procedure. I submitted all required documents and then they declined to fulfill coverage and once I contact with them they said contact to Bell and then I contact to Bell they said you have SPC plans so it’s cover your phone lost. Since 1 months I my spending whole day with both companies and there is no solution yet.

so please if someone guide me it will be great help, I am salaried person and paying SPC & mobile payment monthly.

thanks 

[BellKris]

Hi there, @Sherwani. Welcome to the Bell Community.

If possible, could you share with the Community what reasoning Asurion had provided you with when you declined your coverage?

Looking forward to hearing back from you.

[Tank]

Calls go in and out. I have read many problems with this phone. Yet they still recommended. I believe they owe me a new phone. Haven't had this that long. Bell had to know there is problems with this phone.