My touch screen stopped working

kateguenther
Contributor

My phone died while I was asleep, I plugged it in. Since it has restarted I cannot use the touch screen. Help please, is it now broken? I cannot restart it without the touch screen

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2 helpful replies

Accepted Solutions

ydoj
Contributor III

Here is how you can quickly fix an unresponsive iPhone X by forcibly rebooting the device, be sure you follow the sequence exactly to properly initiate the forced reboot:

  1. Press down the Volume Up button and release
  2. Press down the Volume Down button and release
  3. Hold down the side Power / Lock button until you see the Apple logo appear on screen, this can take about 10 seconds or so
  4. Once you see the Apple logo on the display, release the Power button and the device will boot up as usual
I am a former Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

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Hold the side key and the lower part of the volume key until your phone restarts. 

I am a former Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

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4 REPLIES 4

kateguenther
Contributor

It is an iphoneX

ydoj
Contributor III

Here is how you can quickly fix an unresponsive iPhone X by forcibly rebooting the device, be sure you follow the sequence exactly to properly initiate the forced reboot:

  1. Press down the Volume Up button and release
  2. Press down the Volume Down button and release
  3. Hold down the side Power / Lock button until you see the Apple logo appear on screen, this can take about 10 seconds or so
  4. Once you see the Apple logo on the display, release the Power button and the device will boot up as usual
I am a former Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

is there a fix like this for the S21 ultra?

Hold the side key and the lower part of the volume key until your phone restarts. 

I am a former Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.