Poor Cell service all over Stony Plain AB

[HeatherK]

There seems to be poor service all over my town, especially in certain neighbourhoods and especially in My Home. Phone calls break up on me, data is super slow …..maybe one bar of 5G. How can I help this?

[BellKris · Accepted solution]

Hi there, @HeatherK. Welcome to the Bell Community, and thanks for your post.

We're sorry to hear about the difficulties you've been experiencing. For the Community to be better able to assist you, could you please provide further details as to the issues you're experiencing?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

• Have you tried changing the network settings in your phone? e.g. changing your phone to connect to 4G LTE instead of 5G.
• Do you know of anyone else in the area having similar issues?
• Have you tried using Wi-Fi calling where available?
• What troubleshooting steps have you done so far?
• Have you gotten in touch with our tech support team to open a ticket?

You may also find our How To article Troubleshooting voice calls on your Bell Mobility phone helpful. We'd also recommend checking out our How To article on Troubleshooting data connectivity on your Bell Mobility phone

Looking forward to hearing back from you.