unable to send pictures from Samsung A53 to iPhones

unionhouse
Contributor III

I am unable to send pictures using 'Text Messages'  from my Samsung A53 to anyone with an iPhone.  

I am able to send & receive pictures to all Android cell phones.   I only have issues with iPhones.   

My Samsung Software is up to date.  I have checked and re-checked my SMS/MMS is 'on/enabled' etc.

Without having to send pictures via another App, is there a simple workaround?

Thank you

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3 helpful replies

Accepted Solutions

WelshTerrier
Community All-Star
Community All-Star

Good Day.

One of the reasons you might be having this problem is the file sizes of your MMS are too large to be sent over the air. Also check to see if the iPhone MMS is turned on or off. You won't get the message if it is not turned on. Have the iPhone user verify that this feature is turned on. To enable MMS: Open Settings > Messages and tap the MMS toggle if it isn't already on. Try turning this feature on, and then check to see if you still have a problem.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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dks
Community All-Star
Community All-Star

iOS 18 and above is subtly different. Settings ==> Apps ==> Messages ==> MMS Messaging. On/Off

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

Hi ... I wanted to let you know I resized my pictures and the iPhone user received them!!  

Thank you again for solving my issue.

View reply in original post

9 REPLIES 9

WelshTerrier
Community All-Star
Community All-Star

Good Day.

One of the reasons you might be having this problem is the file sizes of your MMS are too large to be sent over the air. Also check to see if the iPhone MMS is turned on or off. You won't get the message if it is not turned on. Have the iPhone user verify that this feature is turned on. To enable MMS: Open Settings > Messages and tap the MMS toggle if it isn't already on. Try turning this feature on, and then check to see if you still have a problem.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

dks
Community All-Star
Community All-Star

iOS 18 and above is subtly different. Settings ==> Apps ==> Messages ==> MMS Messaging. On/Off

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Thank you very much

unionhouse
Contributor III

Thank you very much.   

me again ... the iPhone user has MMS enabled ... that makes sense once you mentioned the file size is too large.

many thanks 

dks
Community All-Star
Community All-Star

Bell won’t allow photos of more than 20 meg in total, in my experience. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Hi ... I wanted to let you know I resized my pictures and the iPhone user received them!!  

Thank you again for solving my issue.

dks
Community All-Star
Community All-Star

Thanks for letting us know. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

unionhouse
Contributor III

You're welcome