Contract for phone completed

[Myself]

Contract for phone ran out in November. Why is there no change in my bill?

[Somayeh tayyefeh]

Hello, good time, according to the original contract and the amount purchased from the store, I paid the full amount and I have no debt for the purchase of the phone.

[WelshTerrier]

Good Day.

Congratulations that is great news!

You will no longer have monthly payments for your smartphone. You will only be charged the cost of your monthly rate plan. You may also change your plan to one of our available Bring Your Own Device plans

You can view your Balance Details in MyBell. On the Manage my device page, select Device payment details to see:

• Monthly payments – your monthly device payment, number of payments remaining and when the last payment is scheduled
• Payment agreement summary – a breakdown of the device price, taxes, any down payments and the Financed Amount
• Payment schedule – the scheduled payment dates and remaining Financed Amount Balance

Thank you for sharing this with us.

Take care.

[denniss69]

I have fulfilled my 2 year contract and wondering why my bill has not lowered since I’ve paid for my phone so my bill should be for service only ,I would like to upgrade but not until I see my bill has lowered 

[dks]

Thank you for your question. As this is a peer to peer forum, we have no connection with account and billing matters. You will have to call Bell directly at 310-2355 and speak to someone in Mobility account and billing to have your question answered. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

As mentioned to you by @dks, this is a peer-to-peer website. We do not have access to your account & billing details.

Have you checked your SmartPay balance? 

1. Log in to MyBell.
2. Select My services at the top of the page, then select your Bell Mobility device from the list.
3. Select More about my device to view your device information, including the remaining balance and commitment details. Go there directly
4. You can view complete details about your SmartPay device payments (including the payment agreement and schedule) by clicking “Learn more” under Remaining Device Balance.

Please check out the following document for further assistance.

What is Bell SmartPay? : What is Bell SmartPay?

Should you require any further assistance, please contact Bell Mobility Customer Service: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.