Email received that Pre-authorized Bill Payment has not been received

[cdlamb]

I have had pre authorized bill payments set up to pay my Bell Express Vu monthly bill with my Scotia Bank Visa.

I just got an email that informs me that my payment hasn't been received.

Why would it not go through on schedule?  Nothing has changed with my credit card info or Bell account that I am aware of.  I tried calling, but can't get anyone now that it is after hours.

What is the point of setting up a pre auth payment if they aren't processing it?

[WelshTerrier]

Good Day.

Thank you for your detailed reply. Please login to your MyBell account and verify that your Pre-authorized Visa credit card information is correct, up to date & set up as your method of payment.

If everything appears to be correct, then please contact Bell Customer Service accounts and billing. The service representative should be able to reconfirm that your Visa method of payment has been activated on your account.

For further assistance, you should contact Bell Customer Service Accounts & billing at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for posting your concern.

Take care.