How to get credit reimbursed by Bell

[Yeg]

Hi, I have outstanding balance with Bell.

What should I do for Bell to refund the money back to my account?

[dks]

Thank you for your question. Briefly, if you have an active Bell account, any credit will be applied to your monthly bill going forward. If you have closed your account and have a credit balance, Bell will issue you a refund. That refund will take several weeks to process, if you have an outstanding balance which you owe, that is due and will accrue interest if not paid. 

[Yeg]

Hi, thank you.

I have no due payments to Bell, nor I will use their services. Jyst wondering, do I need to request the reimbursement or will Bell pay back themselves? 

[dks]

Thank you for the clarification. You do not say if you have cancelled your account. You have also not said what Bell services you have or if you have any devices with Bell which you have purchased or rented.

In order to receive a refund from Bell, you will need to cancel your account and pay any outstanding balances such as for a device you have purchased. For more fulsome details, please see this forum thread, especially the helpful replied with a green check mark, and this information from Bell about refunds. 

None of this can be done through the Community Forum. We have no way to access your account and billing matters. You will need to contact Bell directly at 1-866-310-2355 and discuss your account with them if you have questions. 

[WelshTerrier]

Good Day & Welcome

A cheque is mailed to your mailing address on file within 90 days of the date of your final bill.

Billing refunds

Non-return fee credit: If you have returned rented equipment after being charged the non-return fee, it takes up to two billing cycles from the date you returned the equipment to receive the credit.

Final bill balances: For balances between $10 and $500 on your final bill, Bell will mail a cheque to your mailing address on file within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Overpayment: If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

Equipment Refunds

Equipment returns and refunds work

How long does it take?

It can take 3-4 weeks to receive a refund under normal circumstances.

• Mobility: For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.
• TV: The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)
• Internet and Home phone: The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance charges, etc.)

Take care.