I have 2 numbers on my bill that aren't mine

[MsBlanco]

I bought Galaxy s24ultra in December. Nothing but headaches. Someone put an esim on my.phone it took a month of convincing Bell mobility that there really was something going on with my phone. My bill was $1000.  My mobile network was disconnected. I told them I never got any voicemail. My calls were being re-routed. I finally got through to voicemail and it wasn't mine. 519-XXX-XXXX and 226-XXX-XXXX are in my account. I was never able to log into bell app until now.

[MsBlanco]

I can't remove the phone numbers, or another email. I've been calling every week for months trying to get help. I'm always told, did you try shutting it off and on?? I asked them to check for numbers connected on my bill. My sim # never matched. I even bought the last one when I was told I was going to get it for free! Connection problem and invalid network *#60#. But I was told it was working and fine.  My bills have been outrageous for a non working stressful phone.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This is a true peer-to-peer community website. As such, we do not have access to your account, billing & equipment records. There is little we can do to assist you in terms of account & billing issues such as this.

I can only suggest that you reach out to Bell Customer Service - Mobility accounts / billing & speak to a representative. If necessary, request to speak to a manager.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device or if more convenient visit a nearby Bell Store location. Store Locator | Bell Canada

Thank you for posting your question.

Take care.