Good Day & Welcome to the Bell Community Forum.
If your Bell Streamer is not connecting, start by checking all physical connections, including the HDMI cable, USB power cable, and ensuring the TV is on the correct input. Verify the remote is paired and has fresh batteries, and that the Streamer has sufficient power. Have you changed the environment in the area where you are using the Bell Streamer? E.g. Check for possible obstructions that may impede the Wi-Fi signal from reaching the Bell modem.
If the issue persists:
- Try restarting the Bell Streamer by unplugging it from its power source.
- Are there any error messages on your modem?
- Is your Internet service up and working?
- Are you able to access your Wi-Fi network using a different device? E.g. mobile phone, tablet, etc.
- Have you tried to do any troubleshooting? E.g. Virtual repair tool, rebooted your modem, etc.
The Virtual repair tool will detect and fix Internet, Fibe TV and Home phone issues. Please refer to the video in the following web link for instructions on "How to" start & use the Virtual repair tool.
Bell Streamer User Guide & Tutorials.
Bell Streamer: Complete List of How-tos and Tutorials from Bell
For further assistance, please contact Fibe TV Tech support at: 1 866 797-8686
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
