Phone shipping and when can I expect it to arrive?

[EmmanuelSegundo]

Can i change the delivery from standard to express shipping to get the order faster?

[BellKris · Accepted solution]

Hi there, @EmmanuelSegundo. Welcome to the Bell Community.

We do not provide expedited shipping as an option for orders, nor can the shipping method be updated after the order has been submitted. When new orders are submitted, in most cases you will receive shipping confirmation within 2-5 business days.

Do keep in mind however that orders can be impacted and/or delayed by multiple factors. As a few examples:

• Product availability; if out of stock delay will be higher.
• When was the order submitted (on the weekend, a busy time of year)
• How many orders where submitted before yours.
• Where you are located (delivery delays).

There are just a few examples, and delays are not exclusive to just these. Please bear in mind that as the Bell Community is a peer-to-peer Support channel, we're unable to speak to your order specifically. For more details, please take the time to review our Support page on How to place, track, modify and cancel an order

Let us know if you have any further questions. Best wishes.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

You can view your order in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.

Delivery timing is based on the shipping method you selected at checkout.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

If you order something that is not available when it is time for us to ship it, you will be e-mailed options that include:

• Cancelling your order.
• Choosing a replacement product.
• Having items shipped at a later date.

If you still need help, please have your order confirmation number handy before you contact us.

Take care.

[Milan2482]

Hey everyone,

I ordered an iPhone 16 plus 256gb in black on March 16th and it’s been officially over a month now and it still hasn’t been shipped yet. I called Bell and they have no inventory and can’t promise a shipping date.

I’m just wondering if anyone is on the same boat and experiencing an unusually long delay on receiving that specific device. There was a promotion when I ordered it and if I cancel, I no would longer qualify. 

Thanks!

[dks]

Unfortunately this is reality. Providers such as Bell are very much at the mercy of manufacturers to meet the demand for devices. When I ordered my iPhone 15 Pro when it was released it did not arrive for eight weeks. It appears little has changed. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

There is very little we can do to expedite a backordered mobile phone on this website. The device you ordered, iPhone 16 plus 256gb, is just not available at this time due to its popularity.

You can view your order status in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.

Delivery timing is based on the shipping method you selected at checkout.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

If you order something that is not available when it is time for us to ship it, you will be e-mailed options that include:

• Cancelling your order.
• Choosing a replacement product.
• Having items shipped at a later date.

If you still need help, please have your order confirmation number handy before you call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[J]

I am in the same boat 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern. There is very little we can do to expedite a backordered mobile phone on this website if the device is not in stock & unavailable.

You can view your order status in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.

If you order something that is not available when it is time for Bell to ship it, you will be e-mailed options that include:

• Cancelling your order.
• Choosing a replacement product.
• Having items shipped at a later date.

If you still need help, please have your order confirmation number handy before you call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[JSBZ]

I'd like to understand the point of pre-ordering a phone when it takes over 2 weeks and I still don't even have a shipping status of my order. I thought it could be a Samsung issue, but I read in many other forums that people got their phones having ordered them after I did. This is a bit frustrating. Samsung Galaxy Z Fold7 

[WelshTerrier]

Thank you for posting your concern. There is very little we can do to expedite a mobile phone on this website that has been ordered. We do not have access to your account orders & billing information.

When an item you’ve ordered is out of stock, the delay may be up to 60 days, depending on what is available from Bell's supplier.

Once your order has shipped, you'll receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.

Online delivery timing is based on the shipping method you selected at checkout, the region you live in, weather, supply & demand, work stoppages, & the capacity of the delivery company.

1. Standard shipping: 3 to 5 business days (depending on region)
2. Same-Day/Next-Day Delivery: today or tomorrow (based on time of order, stock availability and location)
3. In-Store Pick-Up: within 2 hours (depending on stock availability)

The shipping times provided online are estimates based on the information provided by the delivery company.

Shipping options and delivery times

FYI only. There is the possibility of an imminent Canada Postal Workers strike. This in itself may extend the delivery times that are provided.

Take care.

[dks]

Delays may also be longer on especially new or popular models of phones. There can also be what is called a paper launch, where a manufacturer announces a new device but does not ship at the time of the announcement. Manufacturers can also allocate shipping of stock of new phones to providers, to control stock numbers. Retailers like Bell have no control over these practices. All can cause delays. 

[Oliver galindo]

 I ordered my new phone exactly on September 12 but it’s already the day when apple is selling the phone and I do not receive any updates today and it says 2-5 days… it’s already 19 and I was expecting to get it today. My other friend ordered from Telus and he already received at his door. I know this is a different phone company but should be better next time to give a note or something to the customer.

[dks]

Thanks for your comment. While I have heard nothing about the iPhone 17, in previous releases providers use a “first ordered, first shipped” practice. Then they ran out of phones and had to wait for more to be delivered from Apple. The only suggestion I can make is to have patience. You will get your phone, in time. 

[WelshTerrier]

Good Day.

Unfortunately this is not an unusual situation that you experiencing. Every year at this time, Apple releases its next generation of new devices.

There is a pent up demand from customers from all walks of life across the world demanding to be first in line. Every distributor & carrier is experiencing the same frustrations as you are in wanting to know where their new device is at and why it has not been delivered.

When an item you’ve ordered is out of stock, the delay on a new product may be up to 60 days, depending on what is available from Bell's supplier.

Once your order has shipped, you'll receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.

Online delivery timing is based on the shipping method you selected at checkout, the region you live in, weather, supply & demand, work stoppages, & the capacity of the delivery company.

The shipping times provided online are estimates based on the information provided by the delivery company.

Shipping options and delivery times

I wish there was something more that I could for you, but there just isn’t anything we can do expedite your order on this website.

Take care

[WelshTerrier · Accepted solution]

Good Day.

This is a peer-to-peer website. As such, we do not have access to your account and billing records.

Unfortunately, this is not an unusual situation that you are experiencing. Every year at this time, Apple releases its next generation of new devices. There is a pent-up demand from customers from all walks of life across the world demanding to be first in line. Every distributor & carrier is experiencing the same frustrations as you are in wanting to know where their new device is at and why it has not been delivered.

When an item you’ve ordered is out of stock, the delay on a new product may be up to 60 days, depending on what is available from Bell's supplier.

Once your order has shipped, you'll receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.

Online delivery timing is based on the shipping method you selected at checkout, the region you live in, weather, supply & demand, work stoppages, & the capacity of the delivery company.

The shipping times provided online are estimates based on the information provided by the delivery company.

You can view your order status in MyBell by following the instructions below:

1. Visit the orders page in MyBell.
2. Select the magnifying glass icon next to any of the orders listed to view its details.
3. Have you received a confirmation number?

If you order something that is not available, then you can contact Bell Mobility to:

• Cancel your order.
• Choose a replacement product.
• Have an item shipped at a later date

Should you require further assistance, you can request to speak to a Bell Mobility Customer Service manager.

If you still need help, please have your order confirmation number handy before you call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

I wish there was something more that I could for you, but there just isn’t anything we can do to expedite your order on this website.

Take care.