Setting up automatic pay withdrawal

[Lol]

I set up automatic withdraw but it hasn’t paid my bill, why? 

[BellKris · Accepted solution]

Hi there @Lol. Welcome to the Bell Community.

Please bear in mind that as the Community is a peer-to-peer support channel, we would be unable to comment as to your account specifically.

With the said, how recently did you sign up for pre-authorized payments? Both enrolling and removing the pre-authorization permission has a delay of one billing cycle before coming into effect.

Otherwise if you had signed up previously, do note that pre-authorized credit card payments can take up to five business days after the billing date, and pre-authorized debit can take up to 18 calendar days.

Additionally, pre-authorization will fall off if two payment attempts fail to go through. This can happen for a number of reasons. As some common examples:

• Non-sufficient funds
• Credit card provider is blocking payments (most often a false flag in their system for suspected fraud)
• Technical issues

When this does happen, you will need to pay manually and then re-apply your credit card info for pre-authorization. At this point, the aforementioned delay of one billing cycle will come into effect again since it's seen as a new agreement for authorization, even if it's the same card info.

Let us know if you have any further questions. 

— Kris

[RamanThind]

How do I set an auto payment mode?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum

You can set up pre-authorized bank or credit card payments by logging in to your MyBell web account or by logging in to the MyBell app on your device.

To set up pre-authorized bank or credit card payments on MyBell with a web browser, please follow the steps in one of the web tutorials below:

How to register for pre-authorized payments from your bank account

How to register for pre-authorized credit card payments

To set up your pre-authorized payments using the MyBell app. Please follow the steps in this web tutorial:

My Bell app: How to set up pre-authorized payments

Note: If you just signed up for Pre-authorized Credit card payments, then you should make a manual payment for your first payment to be safe. If you overpay, your account will be credited & any overpayment will be applied to your next monthly bill. Do not adjust your pre-authorized payment.

Take care.

[todddonald]

I set up pre-authorized payments, in December I believe. My January phone bill was due on Jan 15th. No payment was taken, and I continued getting notices about my bill being due. It's acknowledged that pre-authorized payments is activated on my account, but.. Am I still going to receive late charges? Shouldn't it be automatic? What gives?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer community web site. As such, we do not have access to your account & billing details. Issues such as missed payments should be discussed with Bell Customer Service. It is best that you call Bell Customer Service - accounts & billing to get a more definitive answer to your question.

What is your billing date & when did you set up your pre-authorized payments? Did you set up pre-authorized bill payment on MyBell? Did you set up One bill?

If you recently signed up for pre-authorized payments, then you should have made a manual payment for your first payment to be safe. If you overpay, your account will be credited & any overpayment will be applied to your next monthly bill. Do not adjust your pre-authorized payment.

Bell processes your payment upon receipt. Bell does not process the payment in advance.

Once your payment is received your account is updated immediately. The processing time line they follow depends on the payment method you choose to use. For example, the following is a table of the payment guidelines that presently Bell uses.

Pre-Authorized Debit: - Every month, up to 18 calendar days after the bill date

Pre-Authorized Credit: - Every month, up to 7 business days after the bill date

Thank you for contacting the Bell Community Forum.

Take care.

[RobDubs]

Received my first e-bill and set up pre-auth payments. I see the bill is due Jul 9th, but I don't see an indication of when the pre-auth will be withdrawn? 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Bell processes your payment upon receipt. Bell does not process the payment in advance. Pre-authorized payments take one to two bill cycles to get set up in our system.

Once your payment is received your account is updated immediately. The processing timeline they follow depends on the payment method you choose to use. For example, the following is a table of the payment guidelines that presently Bell uses.

How long does it take for my Bell payment to be processed?

Pre-Authorized Debit: - Every month, up to 18 calendar days after the bill date

Pre-Authorized Credit card: - Every month, up to 7 business days after the bill date

Please make a one-time payment if you have an outstanding balance on your current bill. Your pre-authorized payments will take one to two bill cycles to get set up in our system.

Please note: if you already have pre-authorized payments set up, you can manage your pre-authorized payments through the payment lightbox. For example, you can change your bank information or cancel pre-authorized payments.

I am hoping this has been of assistance in answering your question.

Take care.

[RobDubs]

Thank you 🙂 

[WelshTerrier]

Hey @RobDubs 

Thank you for replying. More than glad to have been of assistance to you.

Happy Canada Day!

Take care.

[WelshTerrier]

Setting up pre-authorized credit card payments with Bell takes one to two bill cycles to fully register in the system. You can sign up in minutes online, but it's important to make a one-time payment to cover your current outstanding balance, as the pre-authorized setup won't apply to the bill that's already generated. 

If you have an outstanding balance on your current bill to be safe, please make a one-time manual payment. If you overpay, your account will be credited & any overpayment will be applied to your next monthly bill. Do not adjust your pre-authorized payment.

Take care.

[Billing confused]

If you have set up preauthorized bill payment, does the outstanding amount just get debited automatically from you bank account?  My bill says please pay by today but there has been nothing taken from my bank

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Yes, if you have preauthorized bill payments set up, your outstanding account balance gets debited automatically from your bank account each month.

Please note: If you recently signed up for pre-authorized payments, then you should have made a manual payment for your first payment to be safe. If you overpay, your account will be credited & any overpayment will be applied to your next monthly bill. Do not adjust your pre-authorized payment.

Bell processes your payment upon receipt. Bell does not process the payment in advance. 

Once your payment is received your account is updated immediately. The processing timeline they follow depends on the payment method you choose to use. For example, the following is a table of the payment guidelines that presently Bell uses.

Pre-Authorized Debit: - Every month, up to 18 calendar days after the bill date

Pre-Authorized Credit: - Every month, up to 7 business days after the bill date

Thank you for contacting the Bell Community Forum.

Take care.

[Hamza B]

Hi ,

i'm trying to update my billing information but i can't proceed as it gives me an error regarding my Cardholder name , it seems that it do not accept a single letter as a first part of the name (tried with the app and the web page) , i've been able to pay the bill with that exact same card , just can't add it for pre-authorized payment. is there a way to solve this ? 

[BellPatricia]

Hey there @Hamza B 

Thank you for reaching out to the Bell community 🙂 

As per your description, it seems that you're trying to complete the information by inserting a single letter as your first name, if that is the case, it may be the cause of it failing. Please enter your full name as indicated on your card to match the information.

If you’re still seeing the error message, we recommend setting up pre‑authorized payments directly through your bank instead of using MyBell. Could you give that a try and let us know how it goes?

@BellPatricia