Channels won't load: Fibe TV App on Hisense Google TV

[Geoff9]

The Fibe TV App on my Hisense Google TV is not loading any streams.  The App opens with no issues and I can see the channel guide and everything works, but when you select something to play - It flash a black screen for a couple of seconds and then goes back to the selection screen.  This has worked with no issues for the last year and everything else works fine.  YouTube, Netflix, Disney, Plex, all load and work fine to watch anything with no issues

I have uninstall and reinstalled - cleared cache - I have done just about everything short of resetting the TV to factory defaults - oh and the TV is connected by ethernet and not Wifi

Anyone know if their are logs that can be generated or accessed to see if something is crashing?

I am pretty good with most tech stuff, but this has me stumped

Anyone see this before and have a suggestion?

[Aaronjo]

Nooe...need to set the stream to standard quality as it seems to be a cache issue even after you reset the tv

[Jerome12]

I have the same issue with Google TV and the Bell Fibe app compatibility with the HDMI eARC audio. Everything has been rebooted from the Giga Hub to the TV.

[BenDb]

I have the same issue, but it's working when I redirect sound to the HDMI eArc output. It's not working using the TV speaker nor the optical audio output. Can you test using HDMI eArc audio output ?

[BenDb]

Hello Patricia, yes it did that for every channel. For sure, it's not related to a specific channel. But in my case, it is related to an issue with audio output. It's not working if I set the GoogleTV audio output to TV speaker or optical output, but it's working with HDMI eArc audio output. And, it's the only app who has this behavior. If you wish to diagnose more, you can join me on my Bell's email. Thank you.

[Numarman · Accepted solution]

Unplug, wait couple of minutes amd replugging resolved the issue for me. 

[Thewifiaccount]

You were the reason I finally got it working. I had tried what I thought was everything, and then your post got me to pull the plug. Wild, worked right away.