Channels won't load on Fibe TV App while using Sony Bravia 8 TV

[NeedHelp5]

I have the same problem with a Sony Bravia 8 tv.Was working fine until June 11 now cannot access tv stations unless i power off the tv.

[ISO]

Same problem here as with all posts.  I can see the guide, but the channels don’t load when selected.  Quick flicker with return to the guide. I’m using a wired connection.  Brutal timing with FIFA. Other apps like Netflix, Disney+, etc all work.  

Changing streaming quality has no effect in resolving the problem.  The issue persists on All channels. I’m using a wired connection. I have the same issues as all other posts with channels not working. Hey @BellNick …any updates on the investigation? We still have a complete outage with the Bell Fibe App.  

[JLK]

Any update? It’s going on 1 week. Will June be discounted on upcoming bill?

[Tdot]

I also have this problem on my Bravia KD-55XR80: the Bell Fibe TV app logs in and the guide loads normally. Selecting any live TV, recording, or on-demand program causes a brief black screen before immediately returning to the guide. The same Bell account works on phones and tablets. Other streaming apps (Netflix, Prime Video, etc.) work correctly on the TV. I’ve already reinstalled the app, cleared cache and data, updated the TV software, restarted the TV, turned off eARC, verified the network and rebooted the modem (all of these at repeatedly and at different times) - everything short of a factory reset. Called tech support and they said there was nothing they could do use a different device!  
I’m mirroring my iPad for now but I ordered TSN for the World Cup and I can’t believe this problem is unresolved since June 11!

[Wild Bill]

One way to watch FIFA is to download the TSN app on Google Play on your Bravia 8. 

[Tdot]

Downloading the TSN app works. Just what I need, another app 🤪

[CherryCoke2050]

I refuse to use the TSN app. The quality of the stream is absolute garbage. I might as well put mud on my eyes and bust out my old tube TV

specifically using the bell app to watch this in 4K HDR. Almost 2 weeks no resolution to this issue. Literally. 

[Jcmc1]

Why wasn’t I warned of this rather serious issue with Sony tvs. I only signed on with Bell three days ago and my tv service had been intermittent to the point of extreme frustration and annoyance and absolutely zero support from Bell. 

[Wild Bill]

Seems like everyone with a Bravia 8 is having some issues though not consistent. My 8 is a year old - I also have a Bravia 3 also a year old, but the Beff app works on it. The Bell app is superior quality to TSN, Sportsnet and the rest because it has less compression and will stream in 4k. Dazn btw, is the lowest quality of all the sports options.

[Westbrook Gal]

How does one reset the wireless Internet connection?

[CherryCoke2050]

I also have 2 other Bravia TV’s (2021 models) and the bell app is working fine on those. It seems specific to the Bravia 8 

[dks]

Thanks for the confirmation. I have three Sony TVs. None are Bravia 8 models. The app works fine on them. 

[CherryCoke2050]

There was a Sony firmware update for the bravia 8, however it did not solve the issue 

[JLK]

Second Request:

We're going on 1 month without Bell Fibe App working. An update would be appreciated. It would be nice to know that someone is working on this.

[Wild Bill]

Hi BellNick - approaching one month since this glitch occurred please give us an update and expected return of our service. Thank you, Wild Bill

[JLK]

On June 24th you promised an update. It’s been 2 weeks and no update. What’s going on? Does everyone with a Sony Bravia need to switch providers?