Connected to my Home Wi-Fi Fibe TV app error: Program can only be watched at home while connected to Wi-Fi

[Laverne]

On the Fibe app program guide, there are programs with the house icon in the corner that say they can only be watched at home while connected to wi-fi, and I’m unable to watch them. But I am at home on wi-fi and without a VPN. Why would I be restricted from these?

[BellNick]

Hi there @TeriB 
In the link I have provided there is a graph that indicates only select content is available for "Away from home".

To view a list of the channels available in and away from home via the Fibe TV app, it can be found here and by clicking "View all channels".

[TeriB]

The problem is, though, at least some of the channels (I didn’t check all) in the graph that say they’re available while at home are ones that are NOT for me, for example NTV (live, in this case, not on demand, however live programming still has the house icon and error message).

Also, why is this even a thing? Wifi is wifi, it shouldn’t matter which way it gets into my home (through WHI or Fibe) whether or not I’m able to view channels I pay for.

 

 

[BellNick]

Hi there @TeriB 
As per the screenshot you have provided, "NTV - St.Johns" is only available Live, At Home. For your situation whereas you have Satellite and WHI, any stations listed "Live" under "At Home" will require the use of the receiver to view the content.

[TeriB]

 You’re ignoring the important part of my question… why. Why is WHI (the only available internet in my area, I checked) treated differently when I pay the same amount for the channels? Also, why is it so difficult to find this info? The graph you showed, which is difficult to find, behind multiple hyperlinks and the only thing on the website that I can find stating this info, completely contradicts other parts of the website. For example, multiple “fine print” areas don’t mention this limitation, saying that either live or on demand programming just requires a Bell internet connection (which WHI would be, would it not?) like in this screenshot.  

And the screenshot in the reply above that I gave didn’t include the top of that graph where the headers do NOT specify what “At Home” vs “On The Go” means. It’s incredibly misleading.

If Bell Wireless Home Internet somehow isn’t a “Bell Internet Service” that is also incredibly misleading, confusing and frankly, ridiculous and should be made MUCH clearer in many, many more places on the Bell website, including the description of that particular package and on the FibeTV app download description. There’s also multiple threads in this forum, on Reddit and other forums that ask this question (why they’re seeing the house icon and getting the error message asked about) and this is the FIRST answer I’ve seen in months of searching these forums explaining that this is a limitation. I’ve even contacted support and asked this question and not received this explanation. Bell needs to make this info MUCH more accessible and obvious to paying customers.

[Phylip92]

I use the streamer when I am on in home on my Bell Wi-fi and still says Out-Of-wifi

[BellPatricia]

Hi there @Phylip92,

Thanks for reaching out to the Bell Community 🙂

Is this affecting just a certain channel, or all of them?

Can you clarify what type of Internet service you are using (Fibe Internet, Bell Wireless Home Internet), and if you're connected through a VPN?

Please also check out the thread above for additional information on using the Bell Fibe TV app.

We are looking forward to your reply. 

- Patricia

[Phylip92]

It’s affecting most of the channels while using the Bell streamer 

[BellPatricia]

Hello @Phylip92,

Can you also please clarify which Internet service you are using (Fibe Internet, Bell Wireless Home Internet), and if you're connected through a VPN?

- Patricia

[Phylip92]

Bell wireless home internet and no vpn home hub 3000 does the same thing with my iPhone and iPad with the fibe tv app I am not Sorensen mentioned this but I have satellite 

[BellPatricia]

Thank you for clarifying @Phylip92,

Wireless Home Internet subscribers are unable to view any ‘at home’ channels while using the Fibe TV app. However, all channels will still be available on your home receiver.

For additional information please check out our posts here and here

Let the Community know if you have any other questions.

- Patricia 

[Phylip92]

That’s really stupid because not everyone has access to fibe internet and or Fibe tv. My area can only get wireless home internet and satellite tv from bell meanwhile Emerson drive in Durham Ontario west grey has fibe tv and five internet doesn’t make sense 

[KimT]

With the subscribed filter selected my Bell Fibe channel list is missing some of the channels that are available through my Bell satellite.

[dks]

Thank you for your question. You are right. Not all your Bell Satellite channels you subscribe to are available on the Bell Fibe app or the Fibe service. They are two separate services, I believe, with separate channel structures. Subscribing to one or both does not carry over to the other. 

[WelshTerrier · Accepted solution]

Good day & Welcome to the Bell Community Forum

You are correct. All channels on Satellite TV are not necessarily available on the Fibe app.

Channel availability will depend on whether you live in Ontario & Quebec or elsewhere in Canada & if you are at home or on the go.

Please reference the following web link that I have included below. Open the section called: Using the Fibe TV App. The information is explained in this section: Important Note: Satellite TV Customer details.

What is the Fibe TV App?

https://support.bell.ca/tv/channels/what-is-the-fibetv-app-and-how-do-i-use-it?

Thank you contacting the Bell Community Forum.

Take care.

[GPJ]

Hi - This happened to me today. There's nothing wrong with my phone and I even logged on to Bell and Fibe from my friend's computer. I can watch any program that doesn't have a little house next to it. Clearly Bell & some channels are blocking my viewing away from my home & my home internet (Bell). I can watch any other show or sports but not if it's got the little house icon. Of course, all the little houses on the various blocked channels disappear when I go home. So there's something else Bell's not telling us but blocking something that I want to watch away from home is ridiculous.