Crave saying "subscription required"

[Maxima92]

I use to have Crave. But when I tried to log on it said get a subscription. As far as I know that I am stilling paying for crave. Everytime I contact Crave or Bell they explain to me how to log on like I am a idiot. Maybe the simple thing to do is just to cancel Bell altogether I don't know.

❗AI Summary:

Customers who subscribe to Crave through Bell Fibe TV, an alternate TV provided or receive Crave from Bell through their Mobility service can encounter a "subscription required" message despite having an active subscription. This message appears most when accessing Crave via the app on various devices (Phones, Tablets and Smart TVs).

The "subscription required" message originates in the account linking process between Crave (Bell Media) and your Bell Canada/MyBell profile.

Solutions and Troubleshooting:

Firstly, confirm you have created a Bell Media account, this will ensure that your credentials are available to sign into Crave directly or through your alternate TV provider with ease, while additionally providing a consistent experience across your Bell Media subscriptions in order to reconnect/disconnect your accounts without negatively impacting your Profile and viewing experience for Crave, CTV and Noovo.

Note: Customers have shared that it is easiest to use the same email address registered with MyBell or your alternate TV provider.

Create and link your Bell Media/Crave account:

1) From the Crave home page, select Sign In.
2) From the Sign In page, select Sign In Through TV Provider.
3) Next, you will be given a choice to sign in using a QR code or through web crave.ca/providername
4) After choosing QR code or web Sign In, select your TV provider from the list and enter the provider's credentials.

Note: If you already have an existing Bell Media Account already linked to your Bell Fibe TV account, it will be recognized at this step and you can enter the activation code and begin enjoying your favourite Crave content.

5) If you have not already created a Bell Media Account, you will be prompted to do so now as a one time requirement. Simply, provide an email address and telephone number, then choose your password. A verification email will be sent to the provided email address; complete your verification and you'll be ready to stream the best that Crave has to offer.

[WelshTerrier]

Good Day & Welcome

This error can occur when the account linking process between Crave (Bell Media) and your Bell Canada/MyBell profile fails. To fix this, you must create and link a Bell Media account.

How to Create and Link Your Account

1. From the Crave home page, select Sign In.
2. On the next page, select Sign In Through TV Provider.
3. Choose to sign in via QR code or web (crave.ca/providername).
4. Select your TV provider from the list and enter your credentials.

   Note: If you have an existing, linked Bell Media Account, it will be recognized here. Enter the activation code to proceed.

5. If you don't have a Bell Media Account, you will be prompted to create one (a one-time requirement). Provide your email and password. A verification email will be sent to complete the process.

1. Log in to the app with your MyBell username and password.
2. Tap the On Demand icon in the bottom navigation bar.
3. From the By Channel list, select Crave.
4. Select the Crave logo in either the English or French section.

Let the community know if you have more questions.

Take care.

[edee_em]

All of a sudden, unable to watch a program on Crave/HBO. Getting a message "WAYS TO WATCH" but unable to activate links provided to Crave. Contacted Crave.ca where we unlinked and relinked providers (Bell). We were not able to fix the issue. The agent said I should contact Bell for a solution.

This is from the transcript of our chat: "For this, you will have to get in touch with Bell TV directly to report the issue. If for instance they mention that Crave is present and active on your account with them, kindly make a request to remove it and then re-add it back. That normally fixes such issues." I have no clue on how to go about this. Thoughts? Thanks

[edee_em]

So, follow instructions and no qr code or other... essentially, step 3 wasn't an option.

[BellAntonie]

Hey there @edee_em , 

Welcome to the community and thanks for your post. 

We found a solution from another crave user that was faced with the same issue. You can try the following:

In Crave, log out from all profiles if opened on multiple devices. Then log in again but select New Email, not your email if shown there.  You will be redirected to a screen with option to Activate Subscription through Provider.  Click that.  You'll be asked for the email you signed up with to Bell Media.  Follow the next steps.  That should re-connect your account to Crave with all the access. 

Give that a try and keep the community informed of the results.

[edee_em]

Thanks for checking in. First, I deleted all Crave apps on all of our devices. I then reinstalled on the TV. When I open it, there is the generic sign in message followed by a sign in page asking me to sign in through Crave or through my provider. There doesn't seem to be any option to select "New Email" that you suggested. When I clicked on Sign in Through Crave, it brought me to a screen asking for my email address. I didn't enter my address as it is an old address and not a new address, if I'm making any sense.

Given that I saw the sign in through provider option. I went through that and got a code which I entered and received a message that Crave was activated on TV. 

However, when I went to access some of the shows, shopping carts and Ways to Watch and Subscribe messages all over the place. Unfortunately, not a solution for me, so still looking for help.

[BellNick]

Hi @edee_em 
Are you able to share some screenshots or provide some examples of content that says to subscribe?

[edee_em]

I've attached a sequence of photos from sign-in to not being able to watch hbo and such. Numbered 1 - 7 for order. (Sorry, looks like I posted them in the reverse order.) You can see shopping cart icons in selections as well as the "Ways to Watch" which then leads to the Crave selection buttons that are dead. Thanks for your help BellNick.

Asked to subscribeShopping carts meaning...Click on two options provided and nothingWays to watch choice indicating not subscribedLooking for show that started the problemHome screenNextStart

[BellNick]

Hi @edee_em 
Do you happen to have another device within your home with the Crave app installed, to test to see if the same thing occurs?

[edee_em]

Hi BellNick

Thanks for your continued interest and support!

We have the Crave app on my wife's iPhone, two iPads, and amazon firestick via TV. I went through each one and signed out of every one that was signed into and removed the app completely from each device. I then reinstalled on TV (first) and got what I showed in previous post. I then added it back to an iPad and the same situation arose.

I also noticed the same result when using the Crave sign-in/app on my desktop computer. So, to answer your question, yes the same thing occurs on all our devices.

Should also add that every time I sign out of the Crave app when on the TV, when I sign back in, it shows a code which I then have to enter on the crave.ca/tvproviders site to "activate". Only weird because that never happens on the Crave app on the other devices.

[edee_em]

I did something that got me close to what you were suggesting (by accident) but the list of providers only included Bell MOBILITY, Prime and something else. I subscribed to Crave through Bell and it was not listed as a provider. I didn't see any way to search for Bell as I've seen on other screens.

[BellNick]

Hi @edee_em 
We'd like to take a look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[edee_em]

Thanks BellNick. All good!!

[jomowo]

I am subscribed to Crave TV through my Bell media TV channel line up. Crave TV is supposed to provide me access to HBO programming.

I am signed into Crave TV app on several of my android devices through my TV Provider , Bell. The app will not allow me to play HBO programming, showing a subscription is required. 

I have tried unlinking/relinking TV provider. I have cleared cache and storage data. I have uninstalled/ re-installed app. Still asking for an HBO subscription.

Any suggestions?

[WelshTerrier]

Good Day & Welcome

Thank you for posting your question.

In Crave, log out from all profiles if opened on multiple devices. Then log in again but select New Email, not your email if shown there.  You will be redirected to a screen with option to Activate Subscription through Provider.  Click that.  You'll be asked for the email you signed up with to Bell Media.  Follow the next steps.  That should re-connect your account to Crave with all the access. 

How to Create and Link Your Account

1. From the Crave home page, select Sign In.
2. On the next page, select Sign In Through TV Provider.
3. Choose to sign in via QR code or web (crave.ca/providername).
4. Select your TV provider from the list and enter your credentials.

   Note: If you have an existing, linked Bell Media Account, it will be recognized here. Enter the activation code to proceed.

5. If you don't have a Bell Media Account, you will be prompted to create one (a one-time requirement). Provide your email and password. A verification email will be sent to complete the process.

1. Log in to the app with your MyBell username and password.
2. Tap the On Demand icon in the bottom navigation bar.
3. From the By Channel list, select Crave.
4. Select the Crave logo in either the English or French section.

Let the community know if you have more questions.

Take care.

[jomowo]

No joy. I am on web page on computer, not an app. I have logged out everywhere

I tried to follow above but none of what you say will happen did. NO ability to select a New email, there is no QR code presented.

I have a Bell Media account. I have unlinked TV provider, logged off, logged on and  relinked,it says its successful but then I still have no access