Crave saying "subscription required"

[Maxima92]

I use to have Crave. But when I tried to log on it said get a subscription. As far as I know that I am stilling paying for crave. Everytime I contact Crave or Bell they explain to me how to log on like I am a idiot. Maybe the simple thing to do is just to cancel Bell altogether I don't know.

❗AI Summary:

Customers who subscribe to Crave through Bell Fibe TV, an alternate TV provided or receive Crave from Bell through their Mobility service can encounter a "subscription required" message despite having an active subscription. This message appears most when accessing Crave via the app on various devices (Phones, Tablets and Smart TVs).

The "subscription required" message originates in the account linking process between Crave (Bell Media) and your Bell Canada/MyBell profile.

Solutions and Troubleshooting:

Firstly, confirm you have created a Bell Media account, this will ensure that your credentials are available to sign into Crave directly or through your alternate TV provider with ease, while additionally providing a consistent experience across your Bell Media subscriptions in order to reconnect/disconnect your accounts without negatively impacting your Profile and viewing experience for Crave, CTV and Noovo.

Note: Customers have shared that it is easiest to use the same email address registered with MyBell or your alternate TV provider.

Create and link your Bell Media/Crave account:

1) From the Crave home page, select Sign In.
2) From the Sign In page, select Sign In Through TV Provider.
3) Next, you will be given a choice to sign in using a QR code or through web crave.ca/providername
4) After choosing QR code or web Sign In, select your TV provider from the list and enter the provider's credentials.

Note: If you already have an existing Bell Media Account already linked to your Bell Fibe TV account, it will be recognized at this step and you can enter the activation code and begin enjoying your favourite Crave content.

5) If you have not already created a Bell Media Account, you will be prompted to do so now as a one time requirement. Simply, provide an email address and telephone number, then choose your password. A verification email will be sent to the provided email address; complete your verification and you'll be ready to stream the best that Crave has to offer.

[edee_em]

BellNick was able to help me. He dm-ed me so I don't know if the information was private or whatever so I don't know if I can/should share it. I will say that the solution had nothing to do with the list of things they ask us to do on this thread. Suggest contacting him directly and use my name as a reference to see if my solution applies to you. Good luck!

[Buck2]

I have always had access to full crave channels but today it is not available - states I must subscribe - I am a bell fibre tv subscriber 

I have tried phone app and tv to no avail 

[AHL4]

Since yesterday, I’ve not been able to watch Crave as it suddenly said I needed a subscription, which I have through Bell.

After an hour on the phone with Crave and not being able to re-link my account, they opened a ticket on their side. It seems like it’s on the Bell side where the issue is, I also can’t select different TV channels etc at the moment.

Any ideas?

[BellNick]

Hi @AHL4 & @Buck2 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[jomowo]

Yes, it is on the Bell side. One of the Bell Moderators, like BellNick who has replied will get you to go Private message. They will eventually fix you up after some back and forth. They have to get their backend support to fix up your account but need to go through the motions. A bit frustrating. Do you also have the FibeTv app? Check the Channel listing you'll see the Crave Channels and On demand is missing there too.

Good Luck