Fibe tv box lags with remote and sound gets out of sync

[waiter]

My fibe tv android box frequently has 2 issues.

1. sound and picture on live tv get out of sync. This gets corrected with a reboot but I have to reboot several times a week.

2. the remote lags with the receiver. Sometimes if I select a 4 digit channel number it only recognizes some of the digits. Sometimes when I press scroll up or down it will scroll all the way to the top or bottom. I already have replaced the remote so it’s not a remote issue. It’s an issue with the fibe box

[Aptic]

@waiter   Do you have the Vip7802? you may have to try a factory reset. 

[waiter]

Yes 7802. How do I do a factory reset?

[waiter]

Never mind found it. Trying now