No Signal Message on Satellite TV - Error 002 / 015

[Lisa22]

I have been unable to access my TV channels since a thunderstorm on the weekend, I have been troubleshooting all week and nothing but a black screen with "No Signal" message.  DO I need to have a technician come out?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

You mentioned that you do not have a satellite signal. Is this a new installation?

• What receiver model(s) do you have?
• Have you checked all of your wire connections to ensure they are connected securely and not damaged?
• Have you tried rebooting your equipment?
• Have there been any strong winds that may have moved your dish out of alignment?
• Is the weather clear / are there any obstructions blocking your dish (trees, branches, debris, etc,,)?

We ask that you follow up and provide us with as many details as you can? Are there any error messages on your receiver? If so, can you provide a screenshot of the error?

We would like to assist you. Just let us know.

Take care.

[Johnbon]

Why do I always see standby for satellite signal on the majority of my subscribed channels.  This has gone on for many months and persists even after several calls to Bell?

[WelshTerrier]

Good Day & Welcome.

This winter has not been provided us with the best of weather for viewing Satellite TV. Are there any error codes on your receiver?

If you see the error code 015 at the top-right corner of the error message on your TV, please note the following:
Are you experiencing bad weather conditions in your region?
Water-heavy clouds, hail, wet snow and freezing rain are the most problematic weather conditions that could affect your signal.

If the weather is not the issue, check the following:

1. Check that the cable coming from the satellite dish is connected to Satellite In on the back of your receiver. Dual tuner receivers need one cable connected to each of the Satellite In spots at the back of your receiver.
2. Verify that none of your cables are loose, damaged and are seated properly.
3. Reset your receiver: On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds. Allow the receiver to turn on, search for the satellite signal and download the guide. During this process, it is normal to see Error 015 and Attention 330 on your TV screen.
4. Check your power inserter: If you have an HD PVR or multiple receivers on your account, you may have a device called a power inserter to power your satellite installation. Check to ensure it is still plugged into a power outlet.
5. Have you checked for tree foliage, snow or other blockages that may result in signal loss on your dish?
6. Have you tried to perform any troubleshooting? E.g. Have you run a system check or check switch?
7. If you are unable to view your full programming, you can synchronize your programming in MyBell.

Satellite TV error codes and troubleshooting : Troubleshooting Satellite TV error codes

If the problem persists, there may be a requirement to dispatch a technician to completed further onsite testing. Please contact Bell Satellite TV Tech support at: 1 888 759-3474

Take care.

[BellNick]

Hi @Johnbon 
Thank you for your post and welcome to the Community.
Are you able to share which receiver model(s) you have?
Have you tried restarting your equipment?
Have there been any strong winds that may have moved your dish out of alignment?
Are you able to test your signal strength and share the results?
Looking forward to hearing back.

[Earl07]

I have a bell satellite receiver 6400 that is not receiving a signal after being unplugged accidentally for 5 days.  I have 2 other satellite receivers that are working fine.  All 3 connected to same dish.  The 6400 stays on Attention Please Standby for the satellite signal.  Satellite:91 Transponder:31 Progress: 0 of 5.  Numbers are continually.  Four hours ago it started downloading guide very briefly then froze and quit.  It has been trying to get a signal for 8 hrs now.  BUT other 2 receivers working fine

[dks]

Thanks for your concern. Have you tried a hard reboot or unplugging the receiver for five minutes and plugging it in again?  It mat also be that your receiver has failed and may need to be replaced. The 6400 came into service 12-16 years ago with Bell and is not currently provided. I suggest you call Bell at 1-833-310-2355 and discuss your options. 

[BellNick]

Hi @Earl07 
Thank you for your post and welcome to the Community.
Additional to what @dks has shared, you mentioned the receiver was unplugged. We'd recommend checking all the cords for the receiver to make sure they are all securely connected and not damaged. 
Looking forward to hearing back.