No Signal Message on Satellite TV - Error 002 / 015

[Lisa22]

I have been unable to access my TV channels since a thunderstorm on the weekend, I have been troubleshooting all week and nothing but a black screen with "No Signal" message.  DO I need to have a technician come out?

[BellPatricia · Accepted solution]

Hey there @Lisa22. Thanks for your post, and welcome to the Bell Community.

We wanted to reach out to see if you are still having trouble?

If so, do you have Fibe TV or Satellite? If you are using Fibe TV we recommend running our Virtual repair toolIt will help detect and fix issues with your service, and even books a technician if needed.

If you have Satellite TV check out Satellite TV error codes and troubleshootingfor steps to help resolve this.

Let the Community know if you need any further assistance.

- Patricia

[Terrilinda]

My main receiver which is receiver 9241 will not get a signal. I only get error 015 please standby for signal. All other receivers are working. I did all the trouble shooting and nothing works

[WelshTerrier]

I will assume weather is not a factor & that there is no foliage blocking the LNB from receiving the satellite signal.

You mentioned that you completed all of the trouble shooting & nothing still works. Here is a checklist that I put together. Have a look at it & verify that you have not possibly missed one of these suggestions:

1. Loose/missing connections: Check that the cable coming from the satellite dish is connected to Satellite In on the back of your receiver. Dual tuner receivers need one cable connected to each of the Satellite In spots at the back of your receiver.

2. Reset your receiver: On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds. Allow the receiver to turn on, search for the satellite signal and download the guide. (During this process, it is normal to see Error 015 on your TV screen.)

3. Check your power inserter: If you have an HD PVR or multiple receivers on your account, you may have a device called a power inserter to power your satellite installation. Check to ensure it is still plugged into a power outlet.

4. Signal Test: Have you tested your signal strength on HD 9241 PVR? Here is a link that will show you how to do this: How to check the strength of the Wi-Fi signal on your 9241 HD PVR Plus receiver (bell.ca)

4. Have you checked the Smartcard. Have you checked for dirt, cracks, etc. on the card. Is it inserted & seated properly?

5. Have you tried resetting your receiver to Factory Defaults? How to reset your Bell Satellite TV receiver to the factory default settings

If after verifying that all of these steps were checked & your problem has not been resolved, I would then contact Bell Satellite TV Support at: 1-888-759-3474.

Note: Be sure to let the customer support representative know if you have already tried resetting your receiver.

Please keep us updated on the Bell Community Forum.

[Ronald1945]

My 6500 bell receiver is showing error 015 dateline 91 transponder 6 progress 0

[BellPatricia]

Good day @Ronald1945

Welcome to the Bell Community 🙂

Error 015 means that your satellite needs to reacquire the signal. 

For troubleshooting steps we recommend that you check out the suggestions in the thread above, and this helpful support article: My Bell Satellite TV signal fluctuates

Please let the Community know if you need help with anything else.

- Patricia

[jmedic]

Since the snow storm started, my satellite has not been able to connect with a signal.  Will Bell be compensating me for the loss of service?

[WelshTerrier · Accepted solution]

It is certainly unfortunate that your Satellite TV service has been temporarily interrupted & is being affected by the inclement weather.

Have you gone outside & checked that there is no ice or snow build up on your satellite dish? Are there any fallen trees or branches that have broken off blocking your signal? Your satellite dish; is it stationary, in a fixed position & have you checked that it has not shifted with the wind or snow?

Weather conditions is not something that Bell Satellite TV can control. Mother nature plays a bigger role in determining the quality of signal during severe winter storm conditions.

Bell is not responsible for failing to meet obligations due to causes beyond it's reasonable control. E.g. Weather, Blackout periods, etc. Any refund or credit for interruptions or unavailability would be entirely at their discretion.

You can try reaching out to Bell Satellite TV. I can not see your request for compensation being approved..

Thank you for contacting the Bell Community Forum.

Take care.

[dks · Accepted solution]

Snow and rain can cause the loss of satellite TV signals. Keeping your dish free from any buildup of ice and snow is essential. If you clear your dish, your signal should return quickly.  

[collectnstuff]

As usual, every time we have a little bit of weather, the satellite loses signal. I'm tired of it. Time for me to move on. During one loss of reception, the 'tech' advised me to climb a ladder to my roof to wipe off the dish, in the middle of a snow storm yet. I'm a senior and climbing a ladder is the silliest suggestion on the planet. I have had satellite in another town, plenty of storms, no loss of reception. Perhaps bell would like to pay for my on line streaming. $25 / month off my bill might cover it.

[Wakka197]

Yeh I can understand that sounds really bad and dangerous I’ve had snow on my dish and it was working man that horrible I will say . Feel sorry it come to this . Really 

[Rip13]

All receivers were working when I went to bed.
When I got up in the morning no satellite signal on any of our receivers.
It snowed last night, but no power outage.
We have two satellite dishes both are clean of snow and no visible damage.
Nothing else has changed.

Why I am I not receiving a satellite signal from bell?

[BellPatricia]

Good day @Rip13,

Welcome to the Bell Community 🙂

What type of TV receivers do you have, and is there an error number listed with the No Signal message?

If you're still having trouble there are a few things you can do on your side to troubleshoot. To start please reboot all of your receivers. Also, check all of your cables and the connections to be sure everything is plugged in securely and free of any damage.

Let the Community know if you need any more help.

- Patricia

[Thunderchild]

002 error message what does it mean?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Error 002: Signal temporarily unavailable.

Possible Causes

1. Severe or inclement weather - Wait for weather conditions to improve.
2. Obstructions - Remove tree foliage, snow or other blockages.
3. Configuration has changed - Reset your receiver to its factory settings

Please reference the following web link for additional information.

https://support.bell.ca/TV/Receivers/My_Bell_TV_signal_fluctuates

Take care.