Good Day & Welcome.
Thank you for reaching out to the Bell Community Forum.
You did not mention anything related to physical damage caused by dropping the remote control, spillage, sticky finger buttons, falling asleep with the remote in hand, battery leakage / damage, lost in bed or between the sofa cushions, etc. Remotes are well used & eventually do need to be replaced.
You mentioned that the "Last" button is not working. Are you having any other problems with incorrect key presses? E.g. Page up & down, recordings, menu settings, scrolling, etc. Did you change the batteries?
Can you please provide us with some further information? Which remote control are experiencing issues with? TV remote control or the receive / input device remote control? Please provide us with the make and model of the TV, receiver or input device that you are using?
Have you tried to do any troubleshooting? E.g. Programming, fixing or replacing your Bell Fibe TV remote
- Can you see any physical damage on your remote control? Stuck buttons, cracks or damage to the outer case?
- Can you please confirm that you are on the correct TV input?
- Please check the batteries in your remote controls.
- In many cases, a power reset will clear any cache issues on your receiver, tv and or input device. Unplug the power cable directly from the back of your TV, receiver or input devices. Wait 30 seconds. Plug the power cord back in and wait a few minutes for the equipment to fully restart and load the appropriate information.
I would make sure that the battery storage area on the remote control is dirt free, dry & there is no battery leakage residue. I would clean the outside of the case with an old damp toothbrush. Use a small amount of dish soap if oils are a problem. Oils from the hand combined with dirt can cause the bulk of your problems with remotes. I have found that using a Q-tip or toothbrush usually solves the problems from keys sticking or not contacting. So, try this first. (Your goal is to clean the remote. Do not saturate or immerse it in liquids. Do not try to take it apart unless you really know how to put it back together.) You can use:
- Soap and water: any dish soap or liquid hand soap. (My preference is Dawn for it's excellent cleaning agents.)
- Vinegar, isopropyl alcohol, or sanitizing wipes.
- Lint-free cloth, toothpick, small ended needle tip, etc.
- Compressed air cannister.
All Bell remotes come with a 1-year warranty. If your defective remote is still under warranty, please contact Bell by chat or phone.
If the warranty has expired, you will need to purchase a replacement. These can be ordered online.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
