Sportsnet App saying subscription required

[CDR7]

Hello,

I am subscribed to the regional and national Sportsnet channels through my Bell TV account. When I log in to Sportsnet app using my Bell account, it tells me I don’t have a subscription to those channels.

Help please? 

[Wakka 1971]

Question what your tv service , Fibe or sat tv ?  Can you log in to bell tv app ?
With log in and can you see those channels . If you are able to watch the channels and see if it sportsnet app .
What type of device are you using was wondering too .
So we can help you more .

[TJWST1965]

We have Sportsnet with our Fibe TV package and for the past several weeks been unable to access some of the programming via the APP. Normally we just enter our Bell login and start watching.  Now some of the games are locked with a " not subscribed " message, they seem to be anything carried by Sportsnet Plus. We had been able to watch these previously,  has Sportsnet Plus access  been removed from the Bell package? According to Sportsnet if you have Sportsnet in your cable package you get Sportsnet + standard content at no additional cost to your TV subscription,  they referred us back to Bell. After several chat conversations with Bell, they say Sportsnet + was never included . Not sure where to go from here.....

[BellNick · Accepted solution]

Hi @TJWST1965  
Thank you for your post and welcome to the Community.
Please ensure that via your MyBell profile under your television programming that you are subscribed to the Sportsnet channels. If you have confirmed they are showing and you are subscribed, please try deleting your MyBell profile and then re-creating it to see if that resolves the issue you're experiencing and let the Community know how it goes.

Only channels within your TV programming are accessible when watching through the Sportsnet app. For example if you have Sportsnet One as a subscription, you'll be able to watch Sportsnet One content through the Sportsnet app. Sportsnet+ is not available through your television package. You can find further information directly through the Sportsnet site.

[Wakka 1971]

this is sportsnet app 

this is my phone it locked and  I am in contact with sportsnet they are looking into it support or tech guys and wondering there are other people having problem you log in and you can watch and leave log in come on the Apple TV or iPhone it locked 

so I pay for sportsnet but it your tv provider that problem and wanted to know if anyone else having the same thing .

It thru the sportsnet app live channels that it forgetting or something from sportsnet to bell . It thinks you don’t have access to it . Saying contact your tv provider . Or upgrade . I pay for this thru sports package . Let me know if anyone having a problem. To the people who are in charge of site has there been any complaints about this I have not seen . But I’ve heard Reddit been complaining . Bell users are about . 

[BellNick]

Hi @Wakka 1971 
We're sorry to hear about the experience you're encountering.
We'd recommend trying to re-install the Sportsnet app and rebooting your device. If that doesn't help, please try the suggestion listed in the helpful reply of this thread and let the Community know how it goes.
Looking forward to hearing back.

[Wakka 1971]

I tried that , but not working and I’ve reached out to sportsnet and they looking into too , so I am not only one.

The Apple TV app struggles to hold onto a "Bell TV Provider" session  And the phone 

[Wakka 197 3]

Well I gave it a try