VIP7802 always has Dolby Vision on.

[jmacd27]

I just had Bell Fibe 1Gb internet and Fibe Tv with the new 4K Cloud PVR installed. 

I notice when you boot or reboot the Fibe box, the Dolby Vision icon will display on my LG OLED tv. If I check the video display info on my Denon receiver it indicates it is receiving a Dolby Vision signal from the Fibe Tv box. This is for every channel and causes the picture to look very contrasty due to Dolby Vision being on all the time.

I can't find a setting to turn of or control HDR settings. I have an Nividia Shield 2019 model and there are options on it to disable HDR settings. This doesn't happen when I use the Fibe TV app on the Shield.

Please advise as this will potentially over time damage an OLED tv with burn in.

Thanks.

[BellPatricia · Accepted solution]

Hi there @jmacd27. Thanks for your post, and welcome to the Bell Community.

To modify the audio and visual settings simply access the settings on your Fibe TV Box (press the button with nine dots beside the OK button on your remote) then Device settings. Once there select Only use standard dynamic range to disable the HDR output.

Let the Community know if you need help with anything else.

Have a nice day 🙂

[bennygoodman]

Hi! 

You can disable Dolby Vision for your current HDMI input with your LG TV in

General > Devices >HDMI Settings > HDMI Deep Color > Off

[traviscrazy]

This is superior irritating. Blows out all the colours on every channel. Surprised this box can’t tell what is HDR and what is not, and output accordingly.

HDR always on, and apparently inferior video quality to the 4K Whole Home PVR.

Not impressed so far.

Anything new to share on this?

[jmacd27]

This certainly is irritating. It is getting close to two months and not a hint of what Bell is doing to resolve this. I am paying for a PVR box and I can't use it unless I want a terrible picture and I lose access to 4k if I use the app.

Can we please get an ETA of when this fairly simple issue will be resolved?

[BellDRock · Accepted solution]

Hello everyone,

The issue appears to stem from either the TV or AVR (audio video receiver) using Dolby Vision and the 7802 receiver using HDR, and how they conflict.

To remedy, you can try one of the following:

• Turn off Dolby Vision on your TV or AVR
• Connect your 7802 receiver directly to your TV and use an optical cord for the audio

My personal set up is: 7802 connected to TV via HDMI and optical cord from my sound bar/AVR to the TV

***Update: Great news! The most recent firmware version (ATV14) on the 7802 now includes the ability to turn off HDR. 

[traviscrazy]

This would be great. I wish the encoding would just be improved in general. We have soooo much bandwidth and these apps still have streaming artifacts. Fingers crossed for an update soon. The FibeTV app is slowly getting better and better.

[AlexS]

Me too. It’s very easy to google complaints about Bell’s pic quality. I remember after my first Bell installation with ALT TV in 2020, the online agent tried to tell me the resolution was always 1080P despite of three different data usage estimations in the settings lol

There has been more improvement to the App for the past few months. Besides the new layout and expiry reminder on the App, meanwhile the Steamer has changed the App to a similar style of the version on Apple TV box, added more controlling options on the video progress bar, and allows RESTART on current airing  programs if the channels allow traditional Restart (HOWEVER, it cannot pause, rewind or FF though unless return to the time you tuned in).

And CBC News starts to allow 30h Restart just like all other Canadian English news channels and CNN main feed (wish CNNi be the same with restart & HD).

[traviscrazy]

Any updates to this irritating issue yet?

[jmacd27]

Well I had a notification pop up that there was a firmware update available, and needed to reboot to install it. I rebooted the box to install the update. Was hoping to see this issue addressed, but no luck. As soon as the box boot screen shows up, so does the Dolby Vision Icon. This is frustrating that we have not yet even had a response that this is a problem that will be fixed, or even acknowledged that Dolby Vision is on in error.

[kibosh]

I got a new OLED LG C2 a couple of weeks ago and noticed this problem as well.  I went into the tv settings and disabled enhanced hdmi which disabled hdr for the bell receiver. I then reenabled enhanced hdmi and it stayed at sdr for the bell receiver. Everything seems to be working fine now, my xbox series x is at 4k 120 hz and my bell receiver stays at sdr all through the same hdmi port. 

- Just a note, this does not survive a reboot. I have to switch enhanced 4k off then on to make the bell receiver properly display in SDR. 

[AlexS]

I just realized mine is 565.1 (RELEASE) instead of 578.1. Looks like they stopped pushing the problematic update after your report? Or could it be a regional difference, i.e. ON and QC?

[kibosh]

I also have 565.1 and have this issue with my LG OLED. However as I explained above, I can correct it by going to my tv and bringing up settings/general/devices/hdmi settings/hdmi deep color and turning off 4k. Then I turn 4k back on and the hdr problem is fixed.  If the box gets rebooted you will have to do this again.  It seems like a handshake issue between the receiver and the lg tv. 

[jmacd27]

Well we are at month number 5 with no action on this issue. Haven't even been told it is an issue Bell is working on. Disappointing customer service for sure.

[BellPatricia]

Hi @jmacd27.

Thank you very much for your patience while we continue to look into this. We will update you as soon as we have any news. 

- Patricia