When I pick up my home phone (landline) it's already ringing as if I had made a call, and people can't call in...

[Gabriel]

For the past 12-hours, when I pick up the phone (landline), it's already ringing as if I had made a call. It just rings forever. I can't call out and when people call me, it goes straight to voicemail. I've gone through the Bell Virtual Repair Tool, and tried to Chat with Bell, but nothing works.

Any help would be greatly appreciated. Thanks.

[WelshTerrier · Accepted solution]

Let's try a couple of things.

1. Do you have more than one telephone? If so, can you unplug all of your telephones & plug one of your telephones directly into the back of your modem in the telephone jack.
2. Try your phone. Same problem? If so, try a different phone. Same problem
3. If so, unplug you modem from the power source. Wait 30 seconds & plug it back in to the power source. The modem lights will go off, then start flashing. It will start to reconnect to Bell. This can take 5-7 minutes to complete. You will see steady lamp conditions when connected.
4. Once again, try your telephone. Same problem? Yes.
5. You should now contact Bell Home phone tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device. They will be able to do further in depth testing.
6. If after rebooting your modem the problem has disappeared, you need to plug each phone back in one at a time in to their original phone location & check to see if the problem is still clear or if it reoccurs once again. This will prove whether you have a wiring, phone or jack problem rather than a fibre line or modem issue. You may also need to contact Bell Home phone tech support for further guidance in correcting this type of problem.

Keep us up to date on your progress. If we can be of further assistance, let us know.

Take care.

[Gabriel]

Hi! Thanks for the reply! I've unplugged my phone, and re-plugged it back in, and tried a different phone, but the problem persists. My phone plugs directly into the wall, so restarting my modem doesn't do anything for my phone.

Thanks again for the reply, any further help would be greatly appreciated.

[WelshTerrier]

Did you follow my instructions in #3, 4 & 5?  If you did & you still have a problem, then, by all means call:

Bell Home phone tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device

[Wakka197]

Wow your learn something everyday 

[WelshTerrier]

As I mentioned earlier, your phone line connects director indirectly to the phone jack on the back of the modem. Please try my earlier suggestions # 3, 4, & 5.. If unable to do so, then you should call Bell Home phone Tech support.

Take care