Bell GigaHub 2.0 Blocking Specific Applications

[LambChops713]

About a month ago after a bunch of issues with the 3000 model, speaking to 20+ call agents, and a technician appointment, Bell upgraded me to a GigaHub 2.0. Since then, specific applications like Discord Voice Chat (text chat works fine), League of Legends, Destiny 2, and even a simple Ookla ping test (speedtest.net) will not work at all. These things will either hang forever or not connect. After physically unplugging and then replugging the modem after a few minutes, the issues are resolved for anywhere from 4 hours to 2 days before returning.

Here's what I've tried:

1. IPv6 is toggled off, UPnP is toggled on.

2. Firmware is updated to the most recent version.

3. Ensured that it is a modem problem, NOT a device problem (all devices in my home, wired or wireless, experience the exact same issues).

4. Had the GigaHub replaced twice, and factory reset multiple times.

Any advice (let me know if I need to provide more details)? I've called Bell so many times and not one can help. Been dealing with internet issues for nearly 80 days now.

EDIT: Issues are possibly impacted by the amount of internet usage? I've found that when I download in high quantities, the internet only lasts 4 hours but regular usage lasts up to 2 days. Will keep monitoring this!

[S-YYZ]

Thanks for providing an update.  The Privacy 'tweak' worked for me (at least for the past 4 days), so fingers crossed.

Question - how did you put your router through PPPoE (I thought Bell had blocked that ability on the GigaHub 2.0)?

[dks]

Thanks for the update. To be clear, there is no Bridge mode on Bell residential internet devices. What you did was use PPPoE passthrough. Glad it is working for you. 

[Vanadiel]

It also depends on the homehub you have. If you have a HH3000 you can fully bridge it, mine is sitting on a shelve.

Any hub after that is a lot more difficult to remove from the chain as they integrated the fiber module into the device and it's not removable.

This is why I will never volunteer to upgrade my HH3000.

This is how it looks without using a home hub and instead use your own router.

[Thioacetone]

Yes, I went with the same solution as you. Bought my own router and connected via PPPoE passthrough. All my problems went away. I also have my Bell Fibe TV box connected to my own router and it still works fine.

The only downside I can see is I’m only getting about 75% of down/upspeed but I think that’s more on the quality of my own router (Asus RT-AX57) rather than the solution as I only bought an entry-level router. Its plenty enough speed for my use-case anyway.