Bell GigaHub 2.0 Blocking Specific Applications

LambChops713
Contributor II

About a month ago after a bunch of issues with the 3000 model, speaking to 20+ call agents, and a technician appointment, Bell upgraded me to a GigaHub 2.0. Since then, specific applications like Discord Voice Chat (text chat works fine), League of Legends, Destiny 2, and even a simple Ookla ping test (speedtest.net) will not work at all. These things will either hang forever or not connect. After physically unplugging and then replugging the modem after a few minutes, the issues are resolved for anywhere from 4 hours to 2 days before returning.

Here's what I've tried:

  1. IPv6 is toggled off, UPnP is toggled on.

  2. Firmware is updated to the most recent version.

  3. Ensured that it is a modem problem, NOT a device problem (all devices in my home, wired or wireless, experience the exact same issues).

  4. Had the GigaHub replaced twice, and factory reset multiple times.

Any advice (let me know if I need to provide more details)? I've called Bell so many times and not one can help. Been dealing with internet issues for nearly 80 days now.

EDIT: Issues are possibly impacted by the amount of internet usage? I've found that when I download in high quantities, the internet only lasts 4 hours but regular usage lasts up to 2 days. Will keep monitoring this!

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33 REPLIES 33

xZiperr
Contributor II

It’s been over 24 hours and still going strong, I will update if it messes up again. But so far so good. Maybe the other guys should try to leave their 10GIG port open with nothing plugged in. 

Thioacetone
Contributor

I had the same exact issue on the first 2 weeks I have my Gigahub 2.0. I gave up and bought my own router and connected via PPPOE. Solved all my issues.

Look at my reply, may help. 

I always had my 10G port not used since the start since no equipment of mine support 10G. I also tried ADMZ (and connected via DHCP) on my own router and had the same issues. Only way that I completely eliminate my issues is going PPPOE and its been more than a week now.