Cannot setup Wi-Fi app - Prompted to add a Pod which I do not have.

MarkBurrito
Contributor

Recently signed up with Bell and had my internet installed. I have the Gigahub modem. After logging into the Bell Wifi app, it prompts me to connect a pod to the modem before I can do anything on the app. Problem is, I don’t have a wifi pod. Was I supposed to receive one? There doesn’t seem to be a way to skip this step. 

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Accepted Solutions

WelshTerrier
Community All-Star
Community All-Star

Good Day.

Did you order one? Please log into your MyBell account & verify if a Wi-Fi pod is listed under your Internet equipment. If there is no Wi-Fi pod, please contact Bell Customer Service Tech support. They will need to  reset your Internet account. Please call: 1 844 310-SURF (7873)

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

Good Day.

Did you order one? Please log into your MyBell account & verify if a Wi-Fi pod is listed under your Internet equipment. If there is no Wi-Fi pod, please contact Bell Customer Service Tech support. They will need to  reset your Internet account. Please call: 1 844 310-SURF (7873)

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.