Email password issues - Invalid Credentials

candurwy
Contributor II

When I try to login to my Fibe Bell email, I am most times blocked with the message "you have entered invalid credentials", even though my user name and password are correct.  This happens almost every time on any of the three notebook computers in the house. Two are Win 10 and one Win 11.  None run in S mode. Strangely it does not happen on my desktop, also Win 10.  It happens using either the Chrome or Edge browser.  I have twice changed the password but that does not help.  Before the recent email changes, the message was "You are locked out for 10 minutes."

Usually after a 10 or so minute wail, I can login.  Recently the wait times seem to be getting longer, today reaching close to 30 minutes without being able to connect.

A while back I called Bell Support and was told  Bell email was working correctly and I should change my password and clear the cache.  That did not help.  I thought it was a glitch in my several years old laptop, but I recently bought a new Win 11 which does exactly the same.

Any ideas?

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96 REPLIES 96

Yes, verified that no email applications were active (from Bell website which tracks and shows email activity per device).

Seems there is no purpose in changing the password when it is correct.

 

Please advise what actions Bell will take to resolve. Just telling us to do the same useless thing over and over does not seem reasonable.

 

 

Patricia: While I appreciate somebody at Bell trying to take some accountability.  per Dave's comments, changing passwords has been tried multiple times by multiple customers experiencing this problem. This action MAY fix the issue once (more likely, it's the time lapse that has gone by when taking this action), but, the problem recurs. I have changed passwords multiple times. Per my comments, the ONLY work around that has always worked for me is to try again later. AND it my require I reboot. The problem is that it's frustrating to wait the minutes/hours it sometimes takes and rebooting my computer isn't always convenient. If you really are taking charge from a Bell perspective, I would recommend you read the long history summarized by many users experiencing this problem. There is lots of useful information that could give somebody a much better starting point than "change your password". In my opinion, there is no question it's a Bell issue as I had Microsoft spend upwards of 30 hours trouble shooting (initially think it was an MS Outlook issue) AND I installed Thunderbird only to experience exactly the same issue.     

Ying
Contributor

In my outlook, I keep receiving:" CHECK YOUR CONNECTION To get new email, use your browser to sing in to BELL037." However, when I tried to sign in. It keep telling me that my user ID and access cod is not correct.

Hi @dave2308  & @rao543,

We would like to investigate further, and have sent you each a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private messageOpens in a new tab or window

- Patricia

I typed my correct password and can't login 

7up
Contributor

Can't login to my email account. Kept showing invalid credentials. Changed the password and problem still showing invalid credentials. 

WelshTerrier
Community All-Star
Community All-Star

Thank you for posting in the Bell Community.

 Please check out this helpful reply.

Be sure to follow each step, including logging out of all sessions on all devices after you have modified your password which helps prevent log in issues such as what you've described.

Let the Community know if you continue to have any trouble.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

I have not been able to log in to my sympatico email via bell.ca despite inputting the correct email and password. The message that pops up states incorrect credentials. Unfortunately, I am not able to access online chat for support as it is after1000pm on a Saturday.  Does anyone have any tips, suggestions? Unfortunately, I am not able to access my email on my mobile or my laptop. 

Thank you in advance

WelshTerrier
Community All-Star
Community All-Star

Is this a recent log in issue? Which device are you using to login to Bell webmail? Are you using a computer? Which operating system? Here are a few suggestions to have look at:

  1. Is your computer  / device up to date?
  2. Have you powered off & rebooted your device?
  3. Have you checked & cleared your cache, cookies & history?
  4. Are you logged in to your email account on more than one device?
  5. Have you tried logging in to your email from a different browser?
  6.  Have you previously saved your password? If so, clear & enter this once again.
  7. Keyboard Caps Lock on?

Using Bell email : Software requirements for Bell email

Let me know if you still require assistance..

Thank you contacting the Bell Community Forum.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Cannot respond to "correct credentials needed.

Asked for an emailaddrees that I do not have.

Hi @torodad,

Thank you for reaching out to the Bell Community.

You can easily reset your Bell email password right in MyBell. For a step by step please check out this article on our website: How to reset my Bell email passwordOpens in a new tab or window .

Let the Community know if you have any other questions.

- Patricia 

Durak
Contributor

Good luck buddy. I haven’t received an email since the 24th of May. It is now the 14th of June. 4 visits to different Bell stores, a visit to Koodoo, 2 visits to the Apple Store, 3 attempts with the virtual repair and a couple of hours wasted online with the “tech department “ in the Philippines has STILL not given me an answer why I can’t send or receive e-mails because my username and/or password is incorrect. No one can help me with a simple reset. My next option is contacting the CRTC. 

Hi there @DurakThank you for your post and welcome to the Community.

You can reset your password to your email by logging into your MyBell account, selecting the internet service, clicking "Manage Bell email addresses and passwords" and then select "Change password". Check out How to reset my Bell email passwordOpens in a new tab or window as well for details.

If you have any further questions, please do not hesitate to contact the Community.

I just checked my email in the app on my iPad.  Error message says wrong password.  I checked this and it is OK.  This is my @Sympatico account.  I have the same result on other devices with using either the app or using web mail.  My Bell account is working normally.  Any suggestions gratefully accepted.

Hi there @Phones 
Thank you for your post.
We just wanted to check in to see if you had a moment to review the thread and try and suggestions listed and if so, what have you attempted?
Looking forward to hearing back.