Email synchronization issue - Error 0x800CCC0E / 0x800CCC0F

[DMac]

I am using Windows Live Mail to download email to my sympatico.ca email account.  Out of the blue, it stopped working last week.  None of the settings were changed.  Can't seem to receive email.  Get the following message:

Unable to send or receive messages for the *******@sympatico.ca account. The connection to the server has failed.

Server: 'pophm.sympatico.ca'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10060

Any ideas?

[Vanadiel]

It's not blocked. You are using telnet to connect to either Googlemail or sympatico mail, which both require an SSL connection.

telnet does not have the ability for SSL I am not sure about googlemail.com but if it's for gmail it's pop.gmail.com

Try 

openssl s_client -connect pop.gmail.com:995 -quiet  

 You will need openssl client for that to work.

[FlatTiring]

This is just the initial TCP connection attempt, so it would work and has from a VPN and over Bell Mobility's network:

telnet -4 pophm.sympatico.ca 995
Trying 209.71.208.8...
Connected to pophm.sympatico.ca.
Escape character is '^]'.

telnet -4 pop.googlemail.com 995
Trying 142.251.163.16...
Connected to pop.googlemail.com.
Escape character is '^]'.

...so, I need it to work from Bell's Fibe network.

[ap]

Several times within the last month (including just 15 minutes ago), my email stops working on all my devices. I use Outlook on a laptop and a desktop, and FairEmail on my Android phone. The Outlook error I get is: 

Task 'Synchronizing subscribed folders for xxxxxxxx@sympatico.ca.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for xxxxxxxx@sympatico.ca. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

The Android app error is:

Synchronization errors since 2024-04-17 8:48 p.m. Couldn't connect to host, port: 209.71.212.25:993; timeout 20000 failed to connect to imap.bell.net/209.71.212.25 (port 993) from / 192.168.13.148 (port 44018) after 20000ms

As I use several email addresses, the error message is the same across all the email addresses (except for the name of the email address in Outlook, and the IP address or Port # in the Android app.

Now the other weird thing is that the internet browsing is working fine. I have checked multiple websites and I can see them fine. Just email does not synchronize. If I reboot my Bell Connection Hub, it all comes back. 

Why is this happening, why doesn't the email work yet the internet does until I reboot. I've had this hub for years and never experienced a problem like this before. The hub is a Bell Connection Hub FAST2864.

Thanks in advance.

[BellKris]

Hi there, @ap. Thanks for your post.

For the Community to assist, could you provide a few additional details?

• Are you experiencing any issues when you use Bell Webmail specifically as opposed to operating via Outlook and FairEmail?
• When you say you use several email addresses, are they all Bell email addresses or a variety of other domains?
• Have you tried removing all your emails from your devices completely and re-setting them all back up?

Looking forwarding to hearing back from you.

[ap]

Hi BellKris,

Thanks for replying.

1) No I don't have this issue with Webmail. Since Webmail is accessed via the browser, and internet browsing is still working when this issue shows up, Webmail is not a problem. Only apps that require synchronization with the Bell servers is a problem.

2) My apps connect to 2 @Sympatico.ca addresses, and 2 @Bell.net addresses. All 4 of them failed. We noticed that my wife's email address was also failing the last time this event occurred, and hers is an @Sympatico.ca address. I also have a @rogers.com and a gmail address that I didn't check at the time. So next time this happens I will see if they also fail.

3) No I have not removed and then re-added them. I don't see how that would be the answer as the email failed on 3 different computers and my phone. I find it hard to believe that 4 devices would all fail at the same time.

I think it has something to do with the connection between the Bell Hub and the Bell servers, since if I reboot the hub, the email all starts to work again after the hub is back online. If this is indeed the case, why is this happening, randomly, and how can it be resolved? Will Bell replace my hub if this is the problem?

[Vanadiel]

It's an Outlook specific issue.Outlook error 0x800ccc0e happened when there is a problem with Microsoft Outlook, Outlook Express, or windows mails. This error is generally caused by a conflict between SMTP servers while using an email program

See here for possible causes.

It can also happen then email is 'stuck" in your send box. You might want to check that also.

You might also want to try a repair of Outlook. Outlook repair 

[ap]

Then why does my Android email app fail at the exact same time as the Outlook fail? It's a different error message, but it still says it is a synchronization problem. And after I reboot the modem, wait until it is reconnected,  then hit send & receive in Outlook, and it works fine.

[Vanadiel]

It would be unusual for it to be a specific modem problem as it just provides internet connectivity. Do you have any specific things enabled in the modem like ADMZ or any ports blocked? 

Are all these failures over a WiFi connection, or also wired connections?

[ap]

No DMZ, no ports blocked. 

One computer (my desktop) is wired. The rest are over wifi. All have the problem.

[Vanadiel]

I guess you can contact a Bell agent and see what they come up with, but it would be really odd to be a faulty modem.

You are not loosing internet connectivity in general when this happens, and no extra devices like managed switched and routers are added to the network?

[Gord_R]

Something similar happened to me last year. I switched from POP3 to IMAP, and it never happened again. I concluded that that something is wrong with the way POP3 is configured at Bell, at least for some people. 

[ap]

No managed switches, but there is a router. I am using a Dlink router as it provides greater capabilities than the Bell home hub, like better wifi, logging, etc.

I have tried to use the Bell home hub in bridge mode with my Dlink, but the internet speed drops by about 30%. So I have left it in double NAT mode. I've been using this for years.

I don't think it's the Dlink, because one time when I was having email trouble, I rebooted the Dlink. Nothing changed. Then I rebooted the home hub, and the email started to work.

[ap]

I'm already on IMAP, have been for years, and it is still a problem.

[Vanadiel]

One thing to try is next time it stops working, not to reboot the home hub and instead use a direct wired connection to the home hub and try it again.

[ap]

Good idea, thanks. I have a USB to ethernet adapter I will plug in to my laptop. That would be easier to plug into the home hub than re-wiring my desktop.