Emails not showing as read

[AliBabba]

For the past week or two, my open and read messages stay marked as bold/unread. I have to manually mark them as read. Any suggestions on how to fix this - it's a new issue and started randomly one day.  

[BellPatricia]

Hi there @AliBabba,
Thank you for reaching out to the Bell Community 🙂
Interesting, do you recall approximately when this started?
Please share which device and browser you're using, and let us know if it is happening on multiple devices/browsers.
We also recommend clearing cookies and caches, and then test to see if your read messages still appear as unread.
Looking forward to your reply.
- Patricia

[AliBabba]

I am still waiting for a resolution to this issue. It started a few weeks ago, it occurs on my desktop computer. I have cleared my cache/browsing history/cookies and the problem is still happening. 

Please advise of troubleshooting to rectify the problem.  

[BellPatricia · Accepted solution]

Good day @AliBabba,

Thank you for your reply 🙂

We want to dig into this a bit deeper, and will be reaching out to you via private message shortly.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia