Error 301 When I try to connect my TV receiver to the Internet

[Deedee44]

Haven’t been able to connect my fibe box to the internet for 2 days now. Customer service is closed. How frustrating! Why does this happen? 

[WelshTerrier · Accepted solution]

Good Day.

What troubling shooting steps have you taken? Do you have Internet service? Have you checked to see if there is an outage in your area? Have you tried to run the Bell Virtual Repair Tool? Rebooted your box & your modem?

I have included this web link to assist you. If after reviewing the contents & you still requite assistance, please contact Bell tech support at: 1 866 797 8686

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Trouble Shooting Tools & Help

Internet: troubleshooting tools, virtual repair tool and support (bell.ca)

Take care.

[ZaneP]

Try Bell Customer Service now. They are open. I've not seen this error code relating to a Bell-related hardware problem, so I can't be too much help to you.

[Vanadiel · Accepted solution]

There's no error code 301 that I am aware off.

The closest I could find is:

Error 3100, 3200, 3300 – Modem too hot

• Error message: WARNING: Temperature too high. Check ventilation.

What to do: Your modem is getting too hot. Move your modem to an open space

Also, if you live in the Oshawa area there has been a major outage the past few days due to a damaged fibre cable.

Oshawa Service Outage

UPDATE-: We thank our customers for their continued patience as we continue to work around the clock to fully restore services impacted by the substantial damage caused by the third party fibre cut. We are making progress.

And customer service is open each day and can be reached right now if needed:

Bell customer service 

Online chat will be the fastest, but there's also the option to call.