Good Morning.
The message you received online, was it an Internet browser message? Email message? Which device are you using at the time you are receiving this notice? Are you using a computer? Error message? Does this message ask you to select something or do something?
Which Fibe Internet Package do you have? Is this a recent issue or has this been an ongoing problem? Has there been any wiring, equipment, or physical changes been made? The phone that you are currently using, is the wiring / jack connected directly or indirectly to the back of the modem? Have you tried plugging your phone directly in to the phone jack on the back of the modem to see if you are experiencing this same problem?
Have you checked for Viruses, Malware, Trojans, etc. ? Here is a web link that may be of benefit to you.
Understanding computer viruses and malware
https://support.bell.ca/internet/security/understanding_viruses_and_malware?
Have you contacted Bell Internet & Home phone customer service & reviewed this with tech support?
Here is the Bell phone number to call: 1 800 667-0123 or dial *611 from any Bell mobile device.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
