Giga Hub Settings Disappearing

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shaunclimbon
Contributor

‎05-23-2025 09:03 PM

Have had a Giga Hub for several years now and recently settings are disappearing.  For example, all my port forwarding entries vanished and the guest network disabled and related settings were lost.  I added back some port forward settings but a few days later they disappeared again.  Has anybody else encountered this?

 

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WelshTerrier
Community All-Star
Community All-Star

‎05-24-2025 07:46 AM

Good Day & Welcome to the bell Community Forum.

Your Giga Hub should not lose its settings. This can happen if a reset vs. restart is mistakenly chosen at the modem or if you are logged in to your modem and accidentally choose a reset in the modem Advanced tools & settings menu. Bell Tech support can reset your modem on a need be basis to solve a modem issue.

Should this problem persist, please contact Bel Internet Tech support. Call: 1 866 310-BELL (2355)

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

‎05-24-2025 07:46 AM

Good Day & Welcome to the bell Community Forum.

Your Giga Hub should not lose its settings. This can happen if a reset vs. restart is mistakenly chosen at the modem or if you are logged in to your modem and accidentally choose a reset in the modem Advanced tools & settings menu. Bell Tech support can reset your modem on a need be basis to solve a modem issue.

Should this problem persist, please contact Bel Internet Tech support. Call: 1 866 310-BELL (2355)

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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BellNick
Moderator

‎05-26-2025 11:45 AM

Hi there @shaunclimbon 
Thank you for your post and welcome to the Community.
Are you able to share what days this occurred on?
Is the issue still happening?
Did you happen to perform a factory reset of your modem?
Looking forward to hearing back.

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shaunclimbon
Contributor

‎05-26-2025 03:06 PM

Thanks for the replies.  I'm going to wait to see if it happens again and, if so, I'll just call the tech support.  Pretty sure I didn't reset anything.  The only thing I could think of was that the power had gone out around the same time frame.  But even then, I have a back-up UPC so not sure if it had drained or not.