GigaHub Ethernet port disconnects intermittently when connected to a Linksys Orbi Wi-Fi router.

SirHomeALot
Contributor III

We have a GigaHub connected to a Linksys Orbi Wi-Fi router, using the 10G Ethernet port.

Some days, we get random disconnections between these devices. It only lasts about 30-45 seconds, but it's annoying and I don't know what's causing it. Any ideas out there?

Here's a snapshot from the log:

Screenshot 2024-12-13 at 3.50.41 PM.png

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1 helpful reply

Accepted Solutions

Vanadiel
Community All-Star
Community All-Star

Could be a cabling issue, but it likely is a linking issue. You can try forcing 2.5 on both ends if forcing it on one end did not do the trick.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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4 REPLIES 4

Vanadiel
Community All-Star
Community All-Star

Try setting the link speed manually to match the maximum supported link speed on the orbi.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Ok, tried setting that port to 1Gbps, but the problem is still happening.
One thing I'm a bit surprised to see in the logs is an occasional reference to "5/10/HALF" on the port in question (see below).
Any other suggestions?

2024-12-14 15:20:26INFLETHA device has been disconnected from an Ethernet port (5)
2024-12-14 15:20:29INFLETHAn Ethernet port is now connected (5/2500/FULL)
2024-12-16 06:46:14INFLETHA device has been disconnected from an Ethernet port (5)
2024-12-16 06:46:17INFLETHAn Ethernet port is now connected (5/2500/FULL)
2024-12-16 10:27:44INFLETHA device has been disconnected from an Ethernet port (5)
2024-12-16 10:28:11INFLETHAn Ethernet port is now connected (5/1000/FULL)

 

2024-12-11 11:49:41INFLETHA device has been disconnected from an Ethernet port (5)
2024-12-11 11:49:44INFLETHAn Ethernet port is now connected (5/10/HALF)

Vanadiel
Community All-Star
Community All-Star

Could be a cabling issue, but it likely is a linking issue. You can try forcing 2.5 on both ends if forcing it on one end did not do the trick.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Unfortunately, my Orbi RBR850 doesn't offer speed settings on its ports. Looks like they're auto managed to 100 or 1000.

Screenshot 2024-12-16 at 4.22.25 PM.png