How do you upgrade your modem to Giga Hub 2.0?

[smithery]

Giga Hub 2.0 was announced today and the press releases stated existing customers can upgrade to the Giga Hub 2.0.

How do you do that?

[Brucecashley]

I called on Friday to put an my modem upgrade and was told I could order it on the Bell App. All went smoothly. I received an email confirming it would be shipped in 3/5 days. The next morning a technician came to install it but I was not home. I called to find out the issue was and was told to reschedule an appointment that I never scheduled in the first place. 3 phone call later and 2 from Bell Resoultion to try and get this done. This process took way too long and was very complicated.  I’m wondering what bell loyalty could do for you? Anyone?

[dks]

Thanks for your comment. You might wait for a few days to see if the modem you ordered arrives. Once you have it, read and follow the installation instructions. Call 1-866-310-2355 if you have issues. 

[K123]

Were you able to move to GH2.0? If yes, how is it compare to the HH4000? Did you get a credit for it? Were you able to ship back the old modem for free? Sorry for tons of questions. I would like to move to the GH2.0 but i want to make sure it is worth the call.

[BellPatricia]

Hey @K123 

Welcome to the Bell community 🙂

We wanted to check in to see if you were able to upgrade your modem. To learn more about the Giga Hub 2.0 and check to see it is available in your area you can also take a look at our blog: Giga Hub 2.0 from Bell  

Keep us posted! 

@BellPatricia