I accidentally canceled the WiFi pods order. What should I do with the pods I've already received?

TomCyote
Contributor

Hello,
I placed two separate orders for Wi-Fi pods and now have four pods in total. However, I accidentally canceled both orders, and now I’m unable to add any of the pods in the Bell Wi-Fi app.
I only need two pods to work. What should I do now? Should I return all of them and place a new order, or is there another solution?

Thank you for your help.

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1 helpful reply

Accepted Solutions

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome .

It is best for you to contact Bell Customer Service. If you already cancelled your order for the Wi-Fi pods after receiving them, to reverse the cancellation, you'll need to contact Bell again to see if it's possible, especially if it's within a short time frame after the initial cancellation. 

Please call Bell Customer Service at: 1 866 310-BELL (2355) or *611 from any Bell mobile device to arrange for either their return or activation on to your account.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome .

It is best for you to contact Bell Customer Service. If you already cancelled your order for the Wi-Fi pods after receiving them, to reverse the cancellation, you'll need to contact Bell again to see if it's possible, especially if it's within a short time frame after the initial cancellation. 

Please call Bell Customer Service at: 1 866 310-BELL (2355) or *611 from any Bell mobile device to arrange for either their return or activation on to your account.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.