Intermittent dropped internet connection on Fibe network Gigahub

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Zeronadanil
Contributor II

‎04-26-2024 01:37 PM

I switched from DSL to Fibe and my DSL service has been very stable. Since switching to Fibe I have these issues:

* my VPN is disconnected frequently

* real-time gaming connection is interrupted and after a few seconds is restored (no VPN)

* the TV service has glitched out on occasion

Since this issue did not exist on DSL it is likely something on the Fibe network. I did reboot my Gigahub, called customer tech support and they were not able to identify the issue. Everything else is working great just the network connectivity is the issue. I have done a traceroute to various IP's and noticed that the on the 142.124.127. network various IP's have >60% packet-loss. One problematic IP a lot of my traffic is routed to is 142.124.127.165 (67% packet loss).

I am a Network Admin working from home and having these types of issues disrupts my work. 

 

 

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dks
Community All-Star
Community All-Star
In response to Daveyboy

‎11-18-2025 06:33 AM

Thanks for your comments. If you need to use many wired connections, an unmanaged 10 Gb switch with sufficient ports my be useful to you. Connect to the 10 GB port or any other port. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.