My home hub 2000 stopped working "unidentified network" with "no internet".

[Kimuto]

My home hub 2000 stopped working last night suddenly and no longer appear on the wifi connections. It's also labeled as "unidentified network" with "no internet". On the device the lights for internet and WAN flashes on for like 5 seconds before turning off for another 5 seconds repeatedly. My google search is saying that it's an software upgrade which I doubt because it's been over 24 hours now. I did do the method of resetting it and plug off for a minute than turn it back on but it didn't fix the problem.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This is a community website. As such, we do have access to your account & equipment inforamtiom.

Have you tried to do any troubleshooting? You mentioned that you unplugged your modem & there was no change. Try this one more time & wait 30 seconds before plugging it back in. Allow the modem to reconnect to the Bell servers. This can take 5-7 minutes.

Here are a few other suggestions that may be of assistance to you:

1. Can you access & run the Bell Virtual Repair tool?
2. Any error messages on your modem?
3. Checked for any Internet outages in your area?
4. Do you have any other Bell services & are they working properly?
5. You should contact Bell Internet Tech Support at: 1 866 310-BELL (2355)

Check for service outages in your area

Home Hub 2000 - support, help and troubleshooting from Bell Internet

Let us know if we can provide further assistance.

Take care.

[Kimuto]

Will it be possible to change my modem? It's been days and I never able to understand what's wrong with my internet. I'm using someone else wifi to reply. Maybe knowing which lights suppose to be on and which suppose to be flashing will give me hints. And what are the 3 buttons do exactly? I know there's an power button but what about the other two? There's no label on it that tells me what the button does. 

[WelshTerrier · Accepted solution]

Good Day.

Are you still experiencing modem issues this morning?

In order to assist you further can you please provide us with the following information.

1. Have you checked for any service outages within your area? Check for service outages in your area
2. Have you tried to do any troubleshooting? Home Hub 2000 - support, help and troubleshooting
3. Do you have any error messages on your modem? Have you run the virtual repair tool? Here is a link that will access this tool:  Bell - Virtual repair tool

If after checking out my suggestions & you are still experiencing connectivity issues, your next step would be to contact Bell Internet tech support at:  1 866 310-BELL (2355)

They are far better equipped to complete further Indepth testing & analysis. If your modem is defective & needs to be replaced, they will make these arrangements & advise you accordingly.

Please check out the section: "What do the lights and buttons on my Connection Hub indicate?" in the web link below. This will answer one of your earlier questions.

How to set up my Connection Hub : What do the lights and buttons on my Connection Hub indicate?

Take care.

[Kimuto · Accepted solution]

I requested to change modem. Maybe that'll help. It's pretty old now that I think about it. The one I'm using is like over 5 years old. Waiting for my mail but thanks for the help. 

[WelshTerrier]

Good Day.

Thank you for your feedback. Let the community know if everything works out for you with the modem change.

If you need any further assistance, please reach out once again.

Take care.